Order Management Representative

Job Summary This position prioritizes daily orders in various Salesforce queues to ensure on-time delivery to our customers. Work with team members and leadership to improve the tracking and management of orders, driving customer satisfaction. Collaborate with sales, customer service, and management teams, uphold the department’s values through positivity and teamwork, and act as a support system for internal and external customers. Job Responsibilities Manage Daily Order Queues Monitor and close pending and aging orders Utilize Salesforce Dashboards to manage closed cases Follow order requirements for third‑party payers and other contracts for all markets Work with distribution and manufacturing facilities when requested to support customer needs Advise and inform management on customer fulfillment escalations Meet or exceed all established scorecard requirements. Successfully complete all trainings/assessments with an 80% or better outcome. Perform other duties and responsibilities as assigned. Job Requirements Minimum Education, Certification and Experience Requirements Education: Bachelor’s degree or equivalent work experience. Experience: 2 years minimum of professional customer service or manufacturing experience preferred; Oracle Order Management and CRM experience preferred. Knowledge / Technical Requirements Strong computer foundation with the ability to multi‑task between numerous applications. Competencies, Skills & Abilities Effective communication skills required. Attention to detail necessary for job success. Professionalism in appearance, demeanor, and communication. Organizational skills. Positive "can do" attitude. Ability to work independently and get along well in a team environment. Natural attitude toward helping people and resolving issues. Ability to manage multiple projects and prioritize work. Adept at software and reporting systems. Ability to develop and document processes. Strong sense of urgency and ability to prioritize heavy workloads. Exemplify Starkey's core values. Salary and Other Compensation The target pay range for this position is between $20.36 and $25.24 per hour. Pay may vary based on geography, skills, education, experience, and other qualifications. This position is eligible for a bonus based on performance; payout is not guaranteed. Benefits Medical, dental, and vision insurance 401(k) retirement plan Life insurance Short‑term and long‑term disability insurance Employee assistance program Hearing aid benefits PTO, paid holidays annually, floater days annually Volunteer service day annually Paid paternity leave Tuition reimbursement #J-18808-Ljbffr Starkey Hearing