Customer Care Representative II, III

Title : Customer Care Representative II, III Location : Columbus, GA. This role requires associates to work from the posted locations full-time, enabling consistent face-to-face collaboration, teamwork, and direct engagement. This policy promotes an environment built on in-person interaction, communication, and immediate support. Work Policy : Per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless accommodation is granted as required by law. Training On-site training Monday‑Friday for the first 8 weeks; post‑training (nesting) for an additional 6 weeks. 100% attendance required. Training hours: 8am – 5pm EST. Post‑training shift flexibility: any 8‑hour shift Monday‑Friday between 8am and 11pm EST; weekend overtime may be required. Start Date 9/14/2026 Responsibilities Analyze problems and provide information/solutions. Operate a PC/image station to obtain and extract information; document inquiries, actions, and changes in the database. Thoroughly document inquiry outcomes for accurate tracking and analysis. Develop and maintain positive customer relations and coordinate with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner. Research and analyze data to address operational challenges and customer service issues. Provide external and internal customers with requested information. Proficient in all basic customer service functions. Receive and place follow‑up telephone calls / emails to answer customer questions. Conduct outbound calls in the ZipDrug business area. Handle walk‑in inquiries. May require deviation from standard practices and procedures with the assistance of a computerized system. Seek, understand, and respond to the needs and expectations of internal and external customers. Minimum Requirements CCR II : High school diploma or equivalent and a minimum of 1 year of experience in an automated customer service environment, or an equivalent combination of education and experience. CCR III : High school diploma or equivalent and a minimum of 3 years of experience in an automated customer service environment, or an equivalent combination of education and experience. Preferred Skills, Capabilities, and Experiences The majority of each day will be spent on the phone. Ability to work from home with hard‑wired internet access and a quiet, private workspace is strongly preferred. A passion for serving others with empathy and a desire to go above and beyond to resolve members' questions at the first point of contact. A customer advocate willing to listen and find creative solutions to address and resolve customers’ questions, issues, or concerns. A composed individual able to multi‑task, navigate multiple computer applications, and work efficiently while communicating and serving the customer. Strong work ethic and sense of responsibility to teammates and members, demonstrated by punctuality, accountability, and follow‑through on commitments. Flexible and quick learner, willing to adapt to changing customer and business needs. Benefits Career path with opportunity for growth. Ability to obtain your Associate's or Bachelor's degree or further education with tuition reimbursement. Affordable health insurance, dental, vision, and basic life. 401(k) match, paid time off, holiday pay. Annual incentive bonus and annual increase plan based on performance. Equal Employment Opportunity Statement Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 Florida Agency for Health Care Administration. #J-18808-Ljbffr Elevance Health