Program Analyst

Program Analyst

As a Program Analyst, you will:

• Assesses tasks routinely performed by OACP staff with an understanding of office mission, function, and needs and recommends changes or improvements that can be obtained through IT and automation.
• Define business capability requirements and serves as the primary sponsor with various DOT offices and external contractors on IT projects, including but not limited to development and implementation of OACP IT, training, development of enhancements and future releases, development of requirements, and requests for Information (RFIs) and Requests for Proposals/Quotations (RFP/RFQ), and reviewing and evaluating technical competencies. This includes reviewing and evaluating technical competencies of proposed IT solutions and contractor deliverables to ensure they align with functional business requirements and meet the operational standards of OACP.
• Act as the business process owner for OACP IT as needed, responsible for maximizing the value of an IT product by performing a variety of tasks, in coordination with IT professionals, including prioritization, management of the backlog of bugs/issues, working to bridge the gap between strategy and development, working with stakeholders to formulate requirements, organizing sprint planning sessions, improving user stories, answering questions from developers and/or other staff, and planning for product releases. Additionally, the business process owner coordinates ongoing operation and maintenance of IT with relevant offices.
• Collaborate and interfaces with relevant counterparts throughout the Department to establish a strategic roadmap for business process evolution and create reasonable schedules for delivery of OACP-specific IT product releases and/or system enhancements that are then executed upon by the Office of the Chief Digital Information Office (OCDIO) and contract developers and designers as applicable.
• Coordinates with OACP, OCDIO, and other Department personnel to develop and maintain an updated high level Process Improvement Roadmap, Product Roadmap and Project Schedule of planned project milestones for OACP-specific IT on an ongoing basis.

The ideal candidate is a strategic and results-oriented professional with experience leading business process improvement, IT modernization, and digital transformation initiatives. The candidate must possess strong skills in business analysis, stakeholder engagement, product ownership, and project management, with the ability to assess operational needs, develop technology requirements, and coordinate with IT teams and contractors to deliver effective solutions. The candidate must be adept at managing system enhancements, prioritizing requirements, developing roadmaps, tracking project performance, and communicating progress, risks, and recommendations to leadership. The candidate must demonstrate the ability to bridge business and technical functions, drive collaboration across relevant offices, and ensure compliance with federal requirements related to information technology, data management, records management, and governance while delivering technology solutions that enhance operational efficiency and mission outcomes.