Assistant Guest Services Manager
$27 - $27.84 per hourMarriott Seattle Airport
Job Description
Job Description
The Marriott Seattle Airport is excited to hire an Assistant Guest Services Manager. The Assistant Guest Services Manager supports daily front office operations, supervises team members, and resolves guest concerns to ensure high standards of hospitality. Core duties include training staff, managing shift workflows, and coordinating with other departments like housekeeping.
Compensation:$27 - $27.84 hourly
Responsibilities:Staff Leadership: Supervise, train, and schedule front desk agents, bell staff, and support teams.
Guest Relations: Greet VIPs, manage special requests, and handle difficult complaint resolutions.
Operational Support: Oversee check-in/check-out accuracy, monitor room inventory, and run daily reports.
Department Coordination: Partner with housekeeping and maintenance to ensure fast room readiness and facility upkeep.
Experience: High school diploma plus 1 to 2 years of customer service or front desk experience in a hotel or resort setting. Supervisory background is strongly preferred.
Technical Skills: Proficiency with property management software (PMS) and basic computer programs. Marriott experience is ideal but not required.
Soft Skills: Strong communication, active problem-solving, and the ability to remain calm in a fast-paced environment.
Seattle Airport Marriott is conveniently located just a mile away from Seattle-Tacoma International Airport. It is the perfect option for business and leisure travelers, as well as anyone flying in or out of the airport. The hotel is located just a short drive away from downtown Seattle and numerous dining, shopping, entertainment, and nightlife options.
We offer a combination of benefits based on full-time and part-time eligibility, including
Medical, Dental, Vision, Consumer-Driven Health Plan, Health Savings Account, Accident Coverage, Critical Illness Coverage, Life Insurance, Pet Insurance, PTO, Sick Time, Brand Hotel discounts.
Vacancy posted 18 days ago
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