Customer Service Representative

Coastal Waste and Recycling, Inc.

Join Coastal Waste & Recycling as a Customer Service Representative!

Coastal Waste & Recycling is seeking a dedicated and customer-focused Customer Service Representative to join our team and deliver top-notch customer service.

About Us:

Coastal Waste & Recycling is a growing privately owned, locally operated solid waste disposal and recycling company headquartered out of Boca Raton, Florida serving communities across Florida, Georgia, and South Carolina (and more to come)!

At Coastal Waste & Recycling, our company culture is based on integrity. We do the right things for our employees, customers, community, and environment. Because we are focused on doing the right things, accountability, safety, environmental stewardship, and customer service are organic to our culture.

What's In It For You:

Highly Competitive Pay
Comprehensive Health Benefits Package
401(k) Plan with Company Matching Program
Various Employee-Centric Perks and Initiatives
Opportunities for Overtime Pay
Opportunities for Professional Development and Growth

Your Role:

As a Customer Service Representative , you will play a key role in ensuring a seamless experience for our customers. You'll handle inquiries, resolve issues, and provide top-notch support, all while maintaining a high level of customer satisfaction. This position requires strong communication skills, keen attention to detail, and the ability to thrive in a fast-paced environment.

Respond promptly and professionally to customer calls regarding waste collection services, billing, and account management
Address and resolve customer complaints efficiently to ensure a positive experience
Process service requests, cancellations, and account updates with accuracy
Maintain organized records of customer interactions, transactions, and feedback
Collaborate with dispatch and operations teams to ensure timely service delivery
Provide clear information about services, policies, and procedures
Follow up with customers to confirm issue resolution and satisfaction
Assist with reporting and documentation as needed

What We're Looking For:

High school diploma or equivalent; additional education in customer service or related fields is a plus
Previous experience as a customer service representative, preferably in waste management or a related industry
Strong communication and interpersonal skills
Proficiency in customer service software and other relevant computer applications
Excellent problem-solving skills and attention to detail
Ability to multitask and perform under pressure
Strong organizational and time management skills

Apply

Vacancy posted 1 day ago

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