Customer Service Clerk

Customer Service Clerk

We're seeking a detail-oriented, customer-focused professional to support our Court Customer Services Department. If you excel in fast-paced environments, enjoy helping people navigate important processes, and take pride in accuracy and professionalism, this role offers a rewarding opportunity to serve the public.

The Customer Service Clerk plays a vital role in ensuring customers receive timely, accurate, and compassionate assistance. You'll support daily court operations, maintain high service standards, and help keep essential processes running smoothly.

In this role, you will support the Customer Services team by:

• Providing exceptional customer service with empathy, professionalism, and a commitment to high-quality interactions
• Managing assigned case tracks and completing all related functions
• Processing financial transactions across multiple platforms, including accepting cash with accuracy
• Preparing documents for scanning into the case management system
• Determining indigent prerequisites
• Completing service of process and issuing subpoenas
• Entering case information accurately into the case management system
• Processing records requests via Court Records Inquiry (CRI)
• Assisting jury customers through the Call Center
• Prioritizing workload to meet time standards set by leadership
• Preparing documents and orders for scanning into court systems
• Setting up payment arrangements in accordance with compliance policies
• Scheduling hearings
• Processing incoming mail as assigned
• Supporting special projects and other duties as needed

What we're looking for:

• Microsoft Outlook & Word proficiency preferred
• Accurate keyboarding, data entry, and sequential filing skills
• Strong business English and business math skills
• Excellent organizational skills and attention to detail
• Effective verbal and written communication
• Proficiency with PC operations and printers
• Professional demeanor, strong work ethic, and effective interpersonal skills
• Ability to maintain confidentiality and use tact in sensitive situations
• Ability to work extended hours as needed
• Work performed with moderate supervision

Education & experience:

• High school diploma or equivalent
• Two years of clerical experience, or a combination of education and experience demonstrating ability to perform the duties
• Two years of customer service experience
• Cash-handling experience preferred

The Clerk's office offers a competitive benefits package including:

• Superior health care plans with low premiums
• Competitive retirement and pension plans - Florida Retirement System and 457 deferred compensation options
• Generous paid time off, paid holidays, birthday leave, and volunteer time
• Our Wellness Program gives employees incentives, tools, social support, and strategies to adopt and maintain a healthy lifestyle
• We are a qualifying employer for Public Service Loan Forgiveness Program

Applicants must be authorized to work for ANY employer in the U.S. Our organization is unable to sponsor or takeover sponsorship of an employment Visa.