Contact Center Representative

Job Description

Job Description

Join Mountain Credit Union as a Full Time Contact Center Representative and bring your expertise to a dynamic and member-centric environment. You'll have the opportunity to engage with members, troubleshoot issues, and provide top-notch service while working onsite at our Candler, NC location or possibly another MCU branch such as Franklin or Waynesville. The pay for this exciting position is $20.50 per hour and up based upon experience.Your problem-solving skills and empathetic nature will shine as you assist members with their banking needs. Take the next step in your career and apply today! You will be offered great full-time benefits such as medical, dental, vision, life insurance, 401(k) with match, incentive pay, 11 Paid Holidays, and Paid Time Off.Mountain Credit Union: What drives usWe are People Helping People. We provide financial services to people in our community, serving western North Carolina with local decisions and excellent customer service.Your day as a Contact Center RepresentativeAs a Full Time Contact Center Representative at Mountain Credit Union, you will play a crucial role in assisting members through telephone and online chat channels. Your problem-solving skills and empathetic approach will be put to the test as you resolve issues, answer inquiries, and recommend appropriate solutions to meet the financial needs of our members. Your customer-centric mindset will ensure that members receive the highest level of service and have a positive experience.Join our team and make a difference in the lives of our members every day.Requirements for this Contact Center Representative jobTo excel as a Contact Center Representative at Mountain Credit Union, candidates should possess strong communication skills, both verbal and written, to effectively assist members over the phone and online chat. Proficiency in using technology and software tools is essential for navigating member accounts and resolving inquiries efficiently. Prior experience in the financial services industry is essential for familiarity with banking products and processes. The ability to multitask, prioritize, and remain calm under pressure will contribute to providing excellent service to our members. If you are a problem-solver with a customer-centric approach, we encourage you to apply for this rewarding position.Knowledge and skills required for the position are:High school diploma or equivalent is requiredPrior experience in the financial services industry is required.Join us!If you feel that this job is what you're looking for, applying is a piece of cake - just follow the instructions on this page. Good luck!