Personal Lines Account Manager

Job Description

Job Description

About Duncan Financial Group

Headquartered in Irwin, Pennsylvania – we help clients build and protect a better financial future. Our vision is to become the premier independent insurance and financial services organization that sets the standard for adding value to the lives of our clients, our employees, and our community stakeholders. At Duncan, we know that our greatest asset is our employees.   We offer a new standard of insurance and financial guidance that is unmatched in the industry. Family-run for over 45 years, our diversified professionals get to know the needs of every client to deliver award-winning service for all their insurance, wealth management, and accounting needs. Built on a solid foundation, our relationships last for generations.   Duncan Financial Group is quickly expanding both organically and through acquisition. With consistent and constant growth, we are continually seeking new talent to join us and continue to develop with us.

Personal Lines Account Manager

Position Summary:

The primary function of the Personal Lines Account Manager is to serve as the primary liaison between clients and insurance carriers, responsible for developing and maintaining professional relationships and delivering outstanding customer service and sales support. This role involves managing a personal lines book of business through new business acquisition, retention strategies, and accurate policy servicing. The Account Manager will handle quoting, claims support, endorsements, and client inquiries while maintaining compliance with agency and carrier guidelines.

Key Responsibilities:

New Client Implementation 

• Set up new client accounts in Applied Epic with comprehensive detail.
• Prepare and maintain accurate documentation including quotes, quote sheets, declarations pages, applications, and waiver forms.
• Create and manage open activities, ensuring timely completion and follow-up.
• Maintain accurate data in Epic, including status codes, premiums, commissions, and other reportable fields.

New and Existing Client Sales 

• Develop client relationships to actively cross-sell additional personal and commercial lines.
• Increase sales through account rounding, client referrals, and external business development.
• Evaluate existing policies and provide alternative solutions based on coverage and pricing.
• Present proposals, finalize sales, and obtain required signatures and documentation.
• Proficiently utilize Epic Quotes and carrier rating tools to deliver timely and accurate quotes.
• Provide Letters of Prior Representation (LPRs) as needed for policy replacement. 

Client Servicing 

• Provide accurate, courteous, and proactive client service and communication.
• Address and resolve client issues and inquiries promptly.
• Process changes including applications, payments, corrections, endorsements, cancellations, and proofs of insurance.
• Educate clients on coverage options and support their understanding of risk.
• Monitor policy renewals, perform annual reviews, and proactively initiate remarketing when appropriate.
• Assist clients with the claims process.
• Supply proofs of insurance to financial institutions to meet loan requirements 

Team Support 

• Support the company's vision, goals, and departmental objectives.
• Communicate with management to escalate issues requiring attention.
• Collaborate with colleagues, maintain a positive attitude, and support departmental initiatives.
• Refer clients to other departments for cross-selling opportunities.

Accounting Support 

• Follow agency payment processes and communicate exceptions as needed.
• Provide receipts and checks for deposit promptly.
• Report accounting issues or errors immediately for resolution. 

Service and Industry Knowledge 

• Maintain up-to-date knowledge of carrier products, coverages, and underwriting guidelines.
• Understand carrier servicing processes to properly manage client accounts.
• Demonstrate accurate rating and quoting techniques.

Administrative and Operations 

• Follow established workflows and procedures to minimize E&O exposure.
• Maintain consistent and accurate client documentation in Epic, including activity logs and notes.
• Utilize Glovebox and other tools for client efficiency.
• Attend all department and company meetings.
• Participate in special projects, as assigned by management.
• Perform other duties as assigned.

Qualifications:

• High school diploma or GED required; college degree preferred
• Minimum of 2 years of Personal Lines insurance experience 
• Active Pennsylvania Property & Casualty License required
• CISR designation or equivalent preferred
• Proficiency with Microsoft Office Suite, Applied Epic, CRM system(s), and carrier websites
• Strong written and verbal communication skills, including phone and email etiquette
• Strong client service orientation and ability to build long-term client relationships 
• Excellent organizational and time management skills 
• Ability to multitask and prioritize in a fast-paced, high-volume environment 
• Detail-oriented with a strong sense of accountability and confidentiality
• Comfortable working independently and within a team environment
• Ability to pass a criminal background check, as permitted by law

Hours:  Monday-Thursday, 8:30am-5:00pm and Friday, 8:30am-4:30pm

Office Location: 1004 Brodhead Road, Moon Twp., PA 15108

Benefits:

• Competitive Compensation
• Health Insurance Plans (PPO, HSA, Copay Options)
• Dental Insurance
• Vision Insurance
• Company Paid Disability Insurance
• Supplemental Insurance including Critical Illness, Accident, Legal, Pet Insurance
• 401(k) with Safe Harbor Match
• Paid Time Off
• Paid Holidays

No Solicitation Notification to Agencies:  Please note that Keystone and our Partner Agencies do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Keystone will not consider or approve payment to any third parties for hires made.