Inside Sales and Office Coordinator

Office Coordinator

We are looking for an experienced office coordinator with strong experience in customer service and sales over the phone to join our team. This role is ideal for someone who thrives in a fast-paced environment, excels in customer service, and has experience coordinating schedules, handling paperwork, and ensuring smooth office operations. We are looking for someone preferably with experience working with handyman services companies. The Office Coordinator will be responsible for the following:

Key Responsibilities:

• Office Administration & Coordination - Oversee daily office operations, ensuring a well-organized and professional environment.
• Manage and update company records, contracts, permits, and licensing documentation.
• Order office and job site supplies, ensuring inventory is well-stocked.
• Implement and maintain administrative systems to improve workflow efficiency.
• Assist in bookkeeping tasks such as processing invoices, tracking payments, and coordinating payroll with accounting.
• Scheduling & Dispatching - Coordinate handyman service appointments, balancing technician schedules efficiently.
• Maintain an organized dispatch system to ensure timely job completion.
• Communicate job details, scope, and client expectations to field technicians.
• Monitor job progress and provide updates to clients and management.
• Customer Service & Communication - Serve as the main point of contact for clients, answering calls, emails, and inquiries.
• Provide quotes, schedule services, and follow up with customers on job satisfaction.
• Address client concerns promptly and professionally, escalating issues as needed.
• Maintain positive relationships with vendors, subcontractors, and suppliers.
• Operational Support - Assist in hiring and onboarding new technicians, ensuring they have proper documentation and training materials.
• Maintain compliance with workplace safety regulations and company policies.
• Track and report key performance metrics such as job completion rates and customer satisfaction.
• Assist in marketing efforts, such as managing social media accounts and sending promotional emails.

Qualifications & Skills:

• Experience: 6+ years' experience in office administration, scheduling, and customer service.
• Technical Skills: Computer skills, including proficiency in Microsoft Office, Google Suite, and scheduling software (Service Titan, Jobber, or similar platforms preferred).
• Communication: Strong verbal and written communication skills, with excellent phone etiquette.
• Organization: Ability to multitask, prioritize tasks, and manage time effectively in a fast-paced environment.
• Problem-Solving: Proactive and solution-oriented mindset to handle unexpected challenges.
• Team Player: Works collaboratively with field technicians, management, and clients.
• Attention to Detail: Ensures accuracy in scheduling, invoicing, and documentation.
• Preferred Qualifications: Experience in the construction, maintenance, or handyman industry. Familiarity with CRM and dispatching software. Basic knowledge of bookkeeping and payroll processes. Experience or knowledge in providing handyman services and renovation estimates. (Is a plus) Bilingual in Spanish (Is a plus) Basic bookkeeping or administrative experience.

Why Join Us? - A supportive team environment where your contributions are valued. Opportunities for professional growth and advancement. Competitive salary with performance-based incentives. The chance to play a key role in a growing company and make a direct impact on our success.

Compensation: $20.00 per hour

The 800+ Craftsmen who represent our Brand are the heart and soul of our turn-key, white-glove home repair, maintenance, and improvement service. They are skilled and experienced in many trades, but their professionalism and attention to detail is what sets them apart from others who work in the industry.

Most of the projects completed are for Repeat and Referral Customers—folks truly appreciate our high level of service, and they often request additional work by asking for particular Craftsmen by name. If you take great pride in your skills and abilities and wish to join a proven, winning TEAM, please apply to the position(s) available by selecting "Show Me All Jobs" above.

Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchise owner, and not to Ace Handyman Services Corporate.