Senior Software Tester

To support a critical client engagement, the full-time Senior Software Tester will design and execute test cases for platform and AI testing of the automated contact center solution on Salesforce, working remotely and collaborating with cross-functional teams to ensure quality and compliance. Key Responsibilities Design, document, and execute functional, integration, regression, and user acceptance test cases for the Salesforce and Agentforce contact center solution Build and run AI evaluations, including test cases with transcripts and scoring logic, to validate AI-generated content and ensure adherence to configured guardrails Log, triage, and track defects to resolution while maintaining traceability from test cases to PWS requirements Required Qualifications Minimum of three years of software testing, quality assurance, or Salesforce configuration/administration experience Salesforce Certified Agentforce Specialist, current and in good standing Demonstrated experience testing or evaluating Salesforce applications or AI outputs against defined criteria Bachelor of Arts or Bachelor of Science degree, or equivalent relevant experience in information systems, business administration, or computer science Public Trust Low Risk suitability, or the ability to complete the suitability process at award