Operations Manager

Operations Manager

ID


2026-7197

Position Type


Regular Full-Time

Introduction

Join AIT Home Delivery, a leader in last-mile, white-glove delivery for furniture, appliances, and electronics. Be part of a dynamic team that values excellence, teamwork, and career growth. With top-tier training and advancement opportunities, AIT Home Delivery is the perfect place to build your future in logistics!

We're problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction.

Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT. Find out what our people deliver. means when you come move the world with us!

Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey.

Overview

The Operations Manager (High Value) will oversee our High Value teammates that consist of both procurement teammates and customer service. This role will be responsible for ensuring we are covering shipments, following our SOPs, communicating updates to customers, and continuing to grow our portfolio of High Value carriers. Ensures the organization complies with all AIT policy and standards.

Responsibilities

Hire, train, coach, and develop the High Value Operations team to meet company expectations and individual goals; manage underperformance as necessary.
• Oversee and manage the escalation and resolution of issues related to high value shipments, ensuring timely and effective handling.
• Strategically develop partnerships with carriers specializing in high value freight; build and maintain a dynamic, compliant carrier network.
• Collaborate with Account Management and AIT Station Leadership to align with top customers and ensure exceptional service for high value shipments.
• Drive and manage an effective pipeline of high value carriers; expand portfolio and ensure alignment with customer requirements and risk standards
• Provides leadership and support to teammates and conducts weekly employee reviews that includes coaching and performance KPIs.
• Lead and empower direct reports to negotiate offers and provide pricing guidance for high value shipments.
• Identify and present process enhancements to improve quality, efficiency, and security for high value operations.
• Performs other duties as assigned
• Complies with all policies and standards
• The wage range for this position is $67,070.00-$100,610.00 and may vary based on geography as well as relative knowledge, skills, abilities, and experience

Qualifications

Education

• Bachelor's degree in Logistics preferred.
• High school Diploma or GED required.
• Bachelor's Degree in supply chain, logistics, or related field highly desirable

Experience

• 7-10 years of domestic forwarding experience required.
• 3PL experience preferred
• P&L experience strongly preferred.
• Minimum 3 years of operations supervisory experience and managing a team required.
• Previous experience in a diversified freight forwarding industry, preferred.
• Procurement skills; Operational and P&L management of global products and services in a high-performance organization.
• Excellent organization and time management skills.
• Excellent communication skills both written and oral with the ability to communicate with employees, manager, and upper management levels

Knowledge, Skills, and Abilities

• Excellent communication skills both written and oral with the ability to communicate with employees, manager, and upper management levels
• Ability to problem solve and make independent decisions
• Knowledge working with MS Word, Excel, Powerpoint and Teams Medium
• McLeod operating system. High
• Knowledge of "Highway" platform utilized for carrier onboarding and monitoring High
• Knowledge of Risk Management & Compliance in High Value Freight. High
• Must have excellent customer service and leadership skills. High
• Must have negotiation skills and manage a budget. Medium

What AIT Can Offer You

In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement. In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.

About AIT Worldwide

AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine. Backed by scalable, user-friendly technology, AIT's flexible business model customizes door-to-door deliveries via sea, air, ground and rail-on time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT's full-service options also include customs clearance, warehouse management and white glove services.

AIT Worldwide Logistics is an Equal Opportunity Employer - M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at View phone number on click.appcast.io.