Front Desk Associate

Overview Who We Are: At Planet Fitness, our mission is to enhance people’s lives by providing a high-quality fitness experience in a welcoming, judgement-free environment. We are one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing. Joining the PF family means being part of a company with an established culture and strong values, a supportive team, and a commitment to bettering the health and wellbeing of the community. It means creating member experiences that exceed expectations and being part of a brand you can be proud of. Who You Are: All Planet Fitness team members share a passion for our brand and a desire to make members feel welcome in our Judgement Free Zone. Characteristics that will make you a good match for our Front Desk Associate include: Exhibit a positive and upbeat attitude. Deliver a consistent and exceptional experience to members, guests, and fellow PF team members. Be punctual, reliable, and dependable. Handle interactions with diplomacy and show genuine motivation for helping others. Act with integrity and show respect to everyone around you. Exhibit strong communication skills and the ability to listen and empathize. Inspire and motivate others to achieve their goals. Be a quick study with the ability to apply what you learn during online and hands-on training. Responsibilities About the Front Desk Associate Role: As a Front Desk Associate, you will provide a superior level of customer service to Planet Fitness members, prospective members, and guests while ensuring an exceptional “Judgement Free” member experience. Greet members/guests as they enter and exit the club; assist them with questions or concerns as they check in. Promote our Judgement Free Zone by connecting with members on the club floor, offering assistance, and supporting their fitness journeys while upholding club policies. Resolve member concerns and escalate to a Manager as needed. Answer phones in a friendly manner and assist callers with inquiries. Perform membership-related functions such as sign-ups, updating contact/billing information, cancellations, collecting unpaid balances, and transferring memberships. Conduct prospect member calls and tours; assess membership needs. Execute retail transactions with accuracy and drive sales goals. Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities, including communal spaces and your assigned area. Ensure restrooms are clean, sanitized, stocked, and clutter-free by following the routine cleaning schedule. Regularly perform a comprehensive walk of all club areas; address safety/policy issues and cleanliness concerns promptly. Promptly address maintenance and facility concerns such as broken or missing equipment (e.g., dispensers, leaky faucets, fixtures). Qualifications About Your Qualifications: 6-12 months of experience in a customer service environment is preferred Must be 18 years of age or older Willing to become CPR/AED Certified (Training provided by Planet Fitness) Basic computer proficiency Physical Demands of the Front Desk Associate: Continual standing and moving throughout the club to accomplish tasks during shift. Continual communicating in person or on the phone to exchange information during shift. Must be able to lift up to 75 pounds. Will encounter toxic chemicals during shift. Frequent cleaning and sanitizing of equipment and facilities. Moving self in different positions, including bending and twisting, to accomplish tasks. Benefits Medical, Dental, and Vision Insurance* Vacation*/Sick Time/Holiday Pay Free Black Card Membership 401(k) Retirement Savings Plan Term Life Insurance* Healthcare and Dependent Care Flexible Spending Accounts* Tuition Reimbursement Employee perks and discounts Engaging team-building competitions and social events *Please note that certain benefits listed above are for full-time employees only E-Verify is used in the following states: Florida, Georgia, North Carolina, South Carolina and Alabama Health and Safety Requirements: Every team member is responsible for contributing to a safe and healthy workplace. Team members are expected to be active participants in health and safety by following all applicable policies and protocols, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner. #J-18808-Ljbffr Planet Fitness