Medical Assistant

Job Description

Job Description

Clinical Support

• Carry out routine patient observations (blood pressure, pulse, temperature, height/weight/BMI) and record results accurately.
• Prepare patients for examination, assist with minor procedures under supervision (e.g., wound dressings, removing sutures/clips, ECGs).
• Perform point-of-care tests/near-patient testing (e.g., urinalysis, blood glucose, cholesterol) where trained. National Association of Primary Care+1
• Undertake venepuncture and specimen collection for laboratory tests (once competent).
• Administer routine vaccinations/immunisations under authorised protocol (if trained and permitted).
• Provide health promotion and patient education (e.g., smoking cessation, weight management, chronic disease monitoring).
• Act as a chaperone when needed.
• Ensure all clinical work adheres to infection-control, health & safety and Data Protection regulations.

Administrative & Service Support

• Update and maintain patient records and electronic health-care systems accurately.
• Manage clinical stock and equipment: monitor levels, restock, perform routine safety checks. National Association of Primary Care
• Assist in audit, quality improvement projects and implementation of new protocols within the practice.
• Work as part of the team to ensure effective patient flow, liaise with reception/administration regarding appointments, referrals, results.
• Communicate with external services and agencies as required.

Person Specification

Essential

• GCSEs (or equivalent) in English and Maths (or willingness to work towards).
• Previous experience in a primary care, GP or healthcare environment desirable.
• Good communication and interpersonal skills; ability to engage with patients sensitively and empathetically.
• Competent in using basic IT systems and electronic patient records.
• Ability to work independently and as part of a multi-disciplinary team.
• Good organisational skills and attention to detail.

Desirable

• Qualification/certificate in healthcare assistance, clinical skills or medical administration.
• Training in phlebotomy, ECG, spirometry, wound care, vaccination administration.
• Prior experience of health promotion/chronic disease support.
• Understanding of safeguarding, confidentiality, equality & diversity in healthcare settings.

Key Behaviours & Attributes

• Professional, courteous, and patient-centred.
• Reliable, punctual with a strong work ethic and positive attitude.
• Flexible and willing to support the practice across different areas as required.
• Resilient and able to adapt to changing clinical demands.
• A continuous-improvement mindset: seeks to develop skills and contribute to practice improvement.

Working Hours & Conditions

• Typically, 37.5 hours per week (or pro-rata for part-time), Monday-Friday with occasional early/late clinics as required.
• Based at the Midsuffolk practice site; some travel between sites may be required depending on demand.
• Subject to enhanced DBS check and occupational health clearance.
• Appraisal and development reviews annually; expectation to maintain CPD and relevant training updates.

Benefits

• Join a supportive, growing primary-care team with a focus on quality and patient experience.
• Opportunities for professional development and training.
• Annual leave, pension contribution in line with practice policy.
• Staff discounts and other benefits (practice dependent).