Home Center Pro Account Manager

Job Title

Home Center Pro Account Manager

Position Overview

The Pro Account Manager is responsible for driving strategic growth and operational excellence across Shaw’s partnership with Home Center Pro divisions. This role focuses on supporting outside sales reps (OSRs), managing complex quoting workflows, and positioning Shaw’s flooring solutions as indispensable to Pro expansion efforts in serving small-to-mid-size builders, remodelers, specialty contractors, and commercial opportunities.

Key Responsibilities

• Strategic Account Management

• Serve as the primary liaison between Shaw and the Home Center Pro sales teams.

• Build and maintain relationships with key stakeholders such as Pro Sales Managers, Pro Merchants, Pro Product Sales Specialists, etc.

• Support field reps with quoting, product selection, and training resources.

• Oversee Quote Center / Expanded Aisle (Pro Catalog) management and updates

• Coordinate with National Account Management efforts to ensure Pro strategy aligns with online and core (in-store) strategy.

• Sales Enablement & Training

• Develop and deliver targeted training programs for Home Center Pro teams, focusing on product knowledge, quoting practices, and scenario-based selling.

• Identify and cultivate internal flooring advocates to serve as localized subject matter experts.

• Quoting & Takeoff Support

• Lead efforts to simplify and automate bundling of trims, adhesives, and related products for easier quoting and order consolidation.

• Evaluate feasibility of offering takeoff services and coordinate resource allocation for implementation.

• Process Optimization

• Collaborate cross-functionally both internally and externally to document and refine workflows for handling Home Center Pro commercial requests, including pricing strategy and SIS involvement.

• Develop decision trees and scenario-based guidelines to ensure consistent and scalable support.

• Provide input on changes needed for internal CRM systems to maximize productivity and tracking

• Market Intelligence & Reporting

• Analyze market trends, customer feedback, and performance metrics to inform strategy.

• Track opportunity conversion, lost bids, and lead generation through Salesforce and other tools.

Qualifications

• 3+ years of experience in strategic account management, sales operations, or retail partnerships.

• Ability to quickly learn and understand the Home Center’s Pro ecosystem, including internal product catalogs and workflows, responsibilities of Home Center Pro sales / spec and technical teams

• Strong project management and cross-functional collaboration skills.

• Excellent communication and presentation abilities.

• Experience with Salesforce, quoting platforms, and training development preferred.

• Ability to travel with Home Center OSR’s for sales calls and presentations

Preferred Attributes

• Ability to navigate complex organizational structures and influence across teams.

• Passion for customer experience and service-driven sales.

• Familiarity with flooring products and installation processes.

• Comfortable working in a hybrid environment with occasional travel.

Competencies:

• Drive Results

• Build Trusting Relationships

• Demonstrate Customer Orientation

• Deliver Compelling Communication

• Innovate

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Work Shift

8 Hr non-rotating shift, Hrs fall to in punch day, Observed Calendar, shift starts AM

Shaw Industries is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.