Back Office - Medical Assistant I

Unicare Community Health Center-Moreno Valley, 24853 Alessandro Blvd #4, Moreno Valley, California, United States of America Job Summary Medical Assistant I works under the Clinic Manager to assist with maintaining efficient patient flow and quality care during clinic hours. The role forms part of a health care team including physicians, NP/PA’s, patient services representatives, medical records, health educators and social workers to provide comprehensive care in a non‑judgmental manner. This is a federally qualified health center providing comprehensive patient‑centered primary care services including medical, dental, substance abuse treatment, mental health and outreach services to low‑income, multi‑ethnic, uninsured and underinsured populations. The position requires access to confidential and sensitive information, requiring ongoing discretion and secure information management. Duties/Responsibilities Provide back‑up support for the medical assistant team, which includes all functions of a medical assistant. Receive, greet, and direct patients for their health exam. Assist with intake, financial screening, and set‑up for patient visits. Complete fee ticket, collect payment and insurance information. Utilize eCW system to schedule and review appointments for need and accuracy. Interpret for the provider and staff as needed. Perform clinic front desk duties, including but not limited to answering incoming telephone calls, obtaining and/or verifying patient information, patient check in/out, coordinate and facilitate accurate patient appointments. Process front and back patients check out to ensure completeness. Assist with the training of medical and lab assistants, volunteer staff on health education, and laboratory. Provide ongoing supervision to same staff. Assist as needed including medication refill requests, specialty and procedure referrals, pre and post clinic chart review. Review charts, lab test results, and encounter forms for completeness and to assess follow‑up as needed. Work with Manager to oversee dispensary logs and storage to maintain quality assurance. Coordinate the inventory, ordering and supply stock maintenance of medical supplies. Provide sick/vacation leave backup for other medical assistants. Assist with daily and monthly quality assurance reviews, including emergency kit check off. Record and maintain the refrigerator and freezer temperature logs. Order VFC vaccines. Non‑Essential Functions As directed by the Clinic, performs other related and/or necessary tasks to achieve organizational and programmatic goals and objectives. Professional Requirements Adhere to dress code, appearance neat and clean. Maintain current license, registrations and/or certifications. Maintain patient confidentiality at all times. Report to work on time; punctuality necessary. Work well with a multidisciplinary team. Problem solve and be self‑motivated. Maintain regulatory requirements, including all state, federal and local regulations. Represent the organization in a positive and professional manner at all times. Comply with all organizational policies and standards regarding ethical business practices. Communicate the mission, ethics and goals of the organization. Excellent written and oral skills, strong organizational, problem‑solving and analytical skills. Strong interpersonal skills and ability to understand and follow written/verbal instructions. Work independently with little or no supervision. Qualifications High school diploma, or GED required. College education a plus. Completion of medical assistant training program required. Zero (0) to two (2) years’ experience in an outpatient medical clinic or hospital, medical office setting preferred. Knowledge, Skills, and Abilities Excellent people skills, ability to partner with a dynamic leadership team. Integrity, credibility, and commitment to corporate mission. Flexible and able to multitask; able to work within an ambiguous, fast‑moving environment while also driving toward clarity and solutions; resourceful in setting priorities. Current knowledge of policies and procedures as they relate to safe work practices. Follow all safety procedures and report unsafe conditions. Ability to work with a diverse population. Willing to work flexible hours, including evenings. Reliable transportation. Self‑directed and work productively with minimal supervision. Work effectively as a member of an interdisciplinary team. Proficiency in Microsoft Office (Word, Excel, Access, Outlook). Knowledge of Electronic Health Records. Perform phlebotomy and basic laboratory duties. Provide age‑appropriate care to the clinic clients. Knowledge of principles of growth and development over the life span and ability to interpret information relative to patients' age‑related needs. Physical Requirements and Environmental Conditions Prolonged periods of sitting and working on a computer. Pushing and pulling objects up to 25 lbs. Frequent wrist, hand, and finger dexterity to perform fine motor function. Light to moderate work with 25 lb maximum weight to lift and carry. Full range of motion requiring twisting, pushing, pulling, reaching, bending, stooping, handling objects with hands and/or fingers, listening, talking, hearing, and seeing. Working Conditions Non‑ionizing radiation (microwaves). Work Schedule Generally scheduled Monday through Friday, starting times between 8:00 a.m. and 9:00 a.m., ending between 5:00 p.m. and 6:00 p.m., with occasional Saturdays as needed. Travel to other clinic locations as needed for cross‑coverage support. #J-18808-Ljbffr