COMMUNICATIONS SPECIALIST II (DISPATCHER)

COMMUNICATIONS SPECIALIST II (DISPATCHER)

Answering incoming emergency and non-emergency voice and Telecommunication Device for the Deaf (TTD) calls; determines nature of call, location of caller or emergency, and correct signal and/or code; enters information into the Computer Aided Dispatch (CAD) System; and advises supervisors of all priority calls. Provides lifesaving and pre-arrival instructions to callers in emergency medical situations; remains available to callers while units are in route; and checks medical status. Forwards information to the appropriate emergency response units or law enforcement agencies; assigns calls to emergency medical services, fire, or law enforcement units for necessary action; monitors status display terminals and radio frequencies; and ensures correct status of responses pending and dispatched and location of units. Utilizes National Crime Information Center database to enter and retrieve data; sorts and files records and provides Sheriff's Deputies with information regarding driver and criminal histories, stolen vehicles, and related information and data. Identifies incorrect or outdated information contained in the CAD; completes update form for changes of street names and/or addresses; and submits to supervisor for verification. Performs other related duties as required. High school diploma or GED required, with vocational or technical training in emergency communications or a related field; supplemented by one year of experience in customer service, administrative support or related field; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. Must possess and maintain a valid South Carolina Driver's License. Must possess and maintain the following additional certifications: South Carolina Criminal Justice Academy Basic Telecommunications; National Crime Information Centr Terminal Operator; and National Incident Management System certification. Salary will depend on education and experience.