NOC Technician (Overnight Shift)

Role Network Operations Center Technician (Phoenix, AZ) — graveyard shift 8pm to 7am, 4 days a week with 11-hour shifts. Base pay range $26.00/hr - $28.00/hr Direct message the job poster from GTN Technical Staffing Responsibilities Perform Tier 2 and Tier 3 support for a variety of systems and applications in a 24x7 Network Operations Center. Analyze, triage and troubleshoot alarms received by internal and external monitoring and trending systems. Proactively monitor operating systems, databases, servers, and network devices. Complete assigned tasks in a timely manner; escalate as required to management and/or customers. Ensure escalations are handled in a professional, consistent, and relentless manner. Manage incidents from beginning through final resolution, including customer notification. Create/Delete/Manage all user accounts utilizing Microsoft Forefront Identity Manager (FIM) and Microsoft Active Directory. Handle hardware installation, configuration, troubleshooting, and replacement of servers, appliances, and devices such as UPS units, PDUs and other networking and infrastructure components. Patch Windows and Linux servers. Coordinate the installation of client department-specific applications and systems. Contact support for various systems on campus as well as troubleshooting hardware/applications. Qualifications Experience providing Tier 2 and Tier 3 support in a 24x7 NOC environment. Strong troubleshooting and incident management skills. Proficiency with Windows and Linux server administration. Familiarity with Active Directory and identity management tools. Ability to communicate effectively with customers and team members during incidents. Employment details Seniority level: Mid-Senior level Employment type: Full-time Job function: Information Technology Industries: Staffing and Recruiting #J-18808-Ljbffr GTN Technical Staffing