Order Management Specialist

Order Management SpecialistAt Baerlocher USA, we believe exceptional customer experiences start with exceptional people. We are looking for a highly organized, detail-oriented professional who thrives in a fast-paced environment, enjoys solving problems, and takes pride in keeping operations running smoothly behind the scenes.If you are someone who values teamwork, ownership, continuous improvement, and building strong relationships, this could be the right opportunity for you.Baerlocher is one of the world's leading additive suppliers with more than 200 years of company history. We are recognized globally for our innovative additives used in PVC and specialty applications including window profiles, pipes, cables, flooring, films, and more.Our culture is grounded in our core values:Drive – We move forward with purpose and accountability.Humility – We listen, learn, and support one another.Continuous Improvement – We seek better ways to serve customers and improve processes.We Mentality – Success happens through collaboration.Ownership – We take responsibility and follow through.Position SummaryThe Customer Service Specialist plays a key role in delivering a reliable, proactive, and high-quality customer experience. This position is ideal for someone who enjoys organization, problem-solving, and managing details with accuracy and care.You will work closely with customers and cross-functional teams to ensure orders are processed accurately, deliveries stay on track, and communication remains clear and professional. This role goes beyond traditional customer service, it is a highly operational position that directly impacts customer satisfaction, on-time delivery performance, and internal efficiency.The right candidate is:Highly organized and process-orientedDetail-focused with strong follow-throughComfortable managing multiple prioritiesProactive in identifying issues before they become problemsMotivated by teamwork and collaborationExcited to contribute to a positive and supportive workplace environmentWhat You'll DoCustomer & Order ManagementServe as a primary point of contact for customer inquiries and order supportManage customer orders in SAP with a high level of accuracyMonitor order status, inventory availability, and delivery timelinesProactively identify risks that may impact on-time deliveryCommunicate updates, changes, and solutions clearly to customers and internal teamsMaintain accurate documentation and order recordsCross-Functional CollaborationPartner with Sales, Supply Chain, Operations, and Shipping teams to ensure smooth order executionParticipate in demand and forecasting review discussionsHelp coordinate a 72-hour ship readiness process to support successful deliveriesBuild strong internal and external relationships through professionalism and responsivenessProcess Improvement & Systems SupportSupport continuous improvement initiatives that strengthen the customer experienceUtilize Microsoft 365Identify recurring issues and recommend practical improvementsWhat We're Looking ForRequired QualificationsHigh School Diploma with 2+ years of relevant professional experience.Strong organizational skills and exceptional attention to detailExcellent written and verbal communication skillsAbility to prioritize tasks and work effectively in a fast-paced environmentStrong Microsoft Office proficiencyPositive, collaborative, and customer-focused mindsetPreferred QualificationsExperience with CRM systemsExperience supporting order management, customer service, logistics, or supply chain operationsWhy Join Baerlocher?We work hard to create an environment where employees feel supported, respected, and empowered to grow. This is a team-oriented workplace where your contributions matter and your ideas are valued.Benefits IncludeCompetitive base salaryAnnual bonus opportunityPaid vacation14 paid holidaysMedical, dental, and vision insuranceCompany-paid life insuranceShort-term and long-term disability coverage401(k) with company matching contributionPhysical RequirementsProlonged periods of sitting and working at a desk