Graduate Technical Account Management - Austin, TX

Graduate Technical Account Management - Austin, TX

Austin, United States

Fospha is dedicated to building the world's most powerful measurement solution for online retail. For over a decade, we've helped teams make smarter decisions with full-funnel marketing insights, forecasting, and optimisation. With Fospha, every team moves faster and grows smarter.

Trusted by leading brands across three continents, including Callaway Golf, TravelPro and Laura Geller, Fospha manages $4 billion in annual ad spend.

We're scaling fast across London, Mumbai, and Austin and we're now looking for Talent to join us across our Customer Teams.

The Role

• Driving onboarding speed and quality you'll be the person making sure clients get value fast, and get it right
• Managing post-go-live implementation requests for our enterprise and growth clients, configuring changes to their live systems
• Querying our database - learning SQL to query Client's data and solve problems (no previous experience required!).
• Getting hands-on with the product assessing, configuring, and troubleshooting client account setups using your growing technical knowledge
• Spotting risk early flagging anything that could threaten adoption or renewal before it becomes a problem
• Building real relationships you'll be on client calls regularly, and confident, clear communication will become second nature
• Working cross-functionally partnering with Account Management, Partnerships, Marketing Science and Product and your wider team to keep everyone aligned on onboarding progress
• Using AI to work smarter we actively want you experimenting with our Gen AI tools to find better, faster ways of working

In addition to your core responsibilities, we expect you to be excited by the opportunity Gen AI brings and find new ways of working utilising our Gen AI hub to increase our efficiency

The Centre of Excellence

The Centre of Excellence is Fospha's early-careers programme that develops ambitious, high-performing talent through focused training, hands-on experience and cross-functional exposure. Starting in Customer Teams, you'll gain foundational experience while being prepared for future opportunities across the organisation. The programme operates on the following principles:

• Individual Responsibility from the Get-go: You will quickly be responsible for the success of your work, able to make an individual impact early in your career
• Work alongside SLT at Leading Businesses: You will be engaging with Senior Leadership and C-Level executives at the leading retail brands, getting exposure to how the top companies operate
• Become a Customer Facing Expert: You will be working directly with customers, often meeting them in person and developing your ability to create strong interpersonal relationships
• Cross-Functional Exposure: we offer unique opportunities to learn from and collaborate with every department in the business many daily
• Comprehensive Training: In addition to the extensive on-the-job learning opportunities, you'll receive a broad and blended in-person training curriculum covering essential topics such as Business Storytelling, Account Management, Market Research & Product and Financial Management
• Real Mentorship: Regular one-to-ones, feedback, and career conversations with people invested in your progression, not just your output
• Career Development: High performers have clear opportunities to quickly advance their careers at Fospha whether progressing within Customer Teams toward strategic and/or management roles or moving into other departments that align with their skills and interests
• Modern Tools: Hands-on exposure to Gen AI tooling through our Gen AI hub, so you're building modern, AI-fluent ways of working rather than legacy processes

What We're Looking For:

• Curious, proactive individuals who are keen to learn and grow
• Excellent verbal and written communication skills
• Strong relationship-building ability, both internally and externally
• Analytical mindset, comfortable interpreting data and creating insights proficiency in Excel!
• Organized and able to manage multiple priorities simultaneously
• Passionate about customer success and solving problems for customers
• Interest in emerging technologies and excited by the potential and opportunity AI brings

What We Offer

• Competitive salary and bonus
• Opportunities for learning and development within the Blenheim Chalcot venture network
• 14 days PTO and an additional 11 federal public holidays
• Plus your birthday off
• 401k
• Daily office snacks and treats

Our Values & Principles

You will be able to demonstrate examples of our core principles:

• Seek inclusion & diversity: We create an environment where everyone feels welcome, and people are encouraged to speak and be heard
• Work Hard, Work Well, Work Together: We take responsibility for making things happen, independently and together; we help colleagues in need and close loops, making sure our work is complete and has lasting impact
• Grow: We are proactive, curious and unafraid of failure
• Customer at the heart: We care about the customer, feel their pain and love building product that solves their biggest problems
• Candour with caring: We deliver candid feedback with kindness and receive it with gratitude

Above all, our people show a willingness to work together and get their hands dirty to deliver product success, which means our customers are successful!