Vesta Customer Support Manager - Motorola Solutions | Remote (Austin, TX)

Vesta Customer Support Manager – Motorola Solutions | Remote (Austin, TX) Job Summary Motorola Solutions is seeking a Vesta Customer Support Manager (CSM) to oversee day-to-day management of Vesta 911 call handling customer service contracts and relationships . This full-time, remote role offers $80,000–$90,000/year plus comprehensive benefits. The successful candidate will ensure contractual obligations are met, manage escalations, coordinate technical resources, and build trusted customer relationships within the public safety sector. Key Job Details Job Title: Vesta Customer Support Manager Employer: Motorola Solutions Location: Remote (Austin, TX-based) Pay: $80,000–$90,000 per year (based on experience, skills, and internal equity) Job Type: Full-Time Contract Type: Permanent Travel Requirements: 10–25% Relocation Provided: None Position Type: Experienced Referral Payment Plan: Yes About Motorola Solutions Motorola Solutions builds and connects technologies to help protect people, property, and places. Its Global Services Command Central Software Deployment and Support Services Organization delivers solutions to the public safety sector, including 9-1-1 call handling, computer-aided dispatch, records management, jail management, and mobile data computing. The company fosters a people‑first, community‑focused culture, empowering employees to deliver on the promise of a safer world. Key Responsibilities Manage execution of service agreements and customer service contracts Collaborate with Sales, Product, Engineering, Deployment, and CMSO Support teams Deploy field resources and reduce time to resolution Handle escalation management and ensure best practices in customer environments Deliver consistent service levels and exceed customer expectations Facilitate lifecycle management of upgrades, technical bulletins, and system changes Report on technical performance and service requests Explain technical problems and solutions to stakeholders and customers Coordinate account teams and technical resources effectively Build trusted, value‑added customer relationships Manage escalated situations with leadership and customer knowledge Candidate Requirements Required High school diploma, Bachelor’s degree, OR 3+ years of experience in Technical Customer Support, 911 Centers, or Public Safety Ability to obtain background clearance (CJIS Security Policy compliance) Legal authorization to work in the U.S. indefinitely (no sponsorship available) Preferred 3+ years in customer service/support environments Understanding of Motorola Solutions products (especially VESTA 9‑1‑1) Knowledge of ServiceNow ticketing tools and Google Suite Familiarity with call center and network operations center procedures Strong ownership, follow‑through, and customer focus Exceptional interpersonal, organizational, and communication skills Ability to work independently, adapt, and make decisions under pressure Benefits Competitive pay: $80,000–$90,000/year Incentive bonus plans Medical, dental, and vision insurance (day one coverage) 401(k) with company match Employee stock purchase plan Paid parental and family leave Generous paid time off and 10 paid holidays Additional wellbeing programs (Gallagher Thrive, Talkspace, fitness workshops) Equal Opportunity Motorola Solutions is an Equal Opportunity Employer . All qualified applicants will receive consideration without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. The company is committed to inclusion, accessibility, and providing accommodations for candidates with disabilities. Application Process How to Apply: Submit your application via Motorola Solutions’ careers portal. Highlight your customer support experience, technical knowledge, and familiarity with public safety systems. Shortlisted candidates will be contacted for interview.

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