Residential Manager

The Resident Manager is the caretaker for the assigned mobile home or RV Park. In addition to completing or overseeing maintenance and repairs, the Resident Manager is available to assist residents, execute rent agreements, and collect rent and deposit payments. The Resident Manager is the public face of the assigned property. Essential Functions: Collects rents, prepares notices to comply with Park Rules and mobile home residency laws, enforces community policies, and prepares bank deposits. Prepares correspondence letters to tenants and owners. Prepares daily/weekly/monthly reports as required (traffic safety, market data, inventory, month end, and delinquent rent). Processes applications in accordance with Company policies, Park Rules, and all applicable legal requirements to support and maintain full occupancy. Coordinates site improvements and modifications for new move-ins and ensures homes meet Park Rules, Mobile Home Residency Law (MRL), Housing and Community Development (HCD) requirements, and community standards. Audits processes to ensure compliance with standardized procedures; Prepares and monitors work orders for repairs, maintenance, cleaning, and third-party vendor contracts. Maintains grounds and common areas in excellent condition, including all mailbox areas, pool area, laundry room, clubhouse, kitchen, office and dumpster areas. Serves as liaison between the Company (Property Managers and Maintenance) and residents. Negotiates resolutions between tenants, upholding the rules and regulations set forth by the mobile home residency laws and Park Rules. Assist in preparing documents for legal proceedings and participates in court hearings and may need to represent the Owner as a witness in court proceedings. Ensures that the property is a pleasant living environment for all tenants. Timely and successfully handles resident requests for service, complaints, or problems. Performs site inspections timely and efficiently. Conducts minor park maintenance and light repairs (property policing, light pick-up/cleaning, and required pool testing and treatment). Complies with all applicable state, federal, and local laws related to the responsibilities of the position, including Mobile Home Residency tenant laws and Fair Housing. Attends monthly meetings, training sessions, and other scheduled company functions as required. Coordinates and facilitates resident events, community meetings and activities to promote community engagement and resident satisfaction. Responsible for coordinating Clubhouse rentals for the property (if applicable). These rentals may take place on evenings or weekends. See “Clubhouse Rental Procedure” (attached for reference). After-hours availability may be necessary during the course of employment to respond to emergency situations or immediate maintenance needs Overtime as required. Other Functions: Performs related duties consistent with the scope and intent of the position. Mental and Physical Demands: Experiences frequent interruptions; required to meet inflexible deadlines; requires concentration and attention to detail; requires a high level of organizational and prioritization skills; may occasionally deal with distraught or difficult individuals. Required to sit for prolonged periods; exposed to visual display terminal for prolonged periods; dexterity and precision required in the operation of a computer. Ability to lift up to 50 pounds. Ability to establish and maintain customer oriented focus with callers, guests, clients, supervisor and co-workers. Ability to walk, kneel, climb, stand, stoop, crouch, and reach when performing light maintenance and office activities. Core Competencies/Qualifications: Commitment to the Company’s mission. High school diploma or GED. Additional education and/or training is preferred. Education, training, skills, and experience necessary to carry out assignments. Ability to read, write, speak and communicate effectively. Demonstrated skill in correct grammar, spelling, and English usage. Demonstrated computer skills with proficiency in Word and Outlook. Ability to establish and maintain effective relationships with co-workers, administrative team, and the public. Self-motivated, punctual, detail oriented, and able to work independently. Must have excellent organizational and interpersonal skills. Two (2) to four (4) years of experience in the mobile home park management field. Knowledge of Mobile Home Residency Law, Fair Housing requirements, and community management practices desired. #J-18808-Ljbffr