Patient Services Representative - Bilingual (Spanish-English) preferred

Patient Services Representative

Independence Plus is now hiring a full-time Patient Services Representative. This position will be based out of our Oak Brook, IL (DuPage County) office and reports to the Intake and Patient Services Manager. Full benefits available; PTO, medical, dental, vision coverage and 401(k) plan. After training, this role qualifies as a hybrid position.

The Patient Services Representative is primarily responsible for providing excellent attention and coordination for Home Medical Equipment (HME) clients, payers, and referral sources.

Essential Job Functions and Responsibilities

• Provides excellent patient services
• Provides order intake via phone/fax
• Verifies insurance, confirms orders, provides data entry for new patients
• Completes Certificate of Medical Necessity (CMN's)
• Completes prior approvals and authorizations
• Contacts patients for re-orders
• Completes repair orders
• Maintains open communication with payers, referral sources, patients, and all administrative staff
• Ensures that all files are maintained according to IPI policies and reports all discrepancies to immediate supervisor
• Stays informed regarding changes in billing guidelines for all payer sources and share information with appropriate IPI personnel
• Researches and recommends improvements in general procedures (i.e. billing, items purchased, etc.) to streamline processes and minimize unneeded expense
• Purchasing and receiving duties, as needed
• Promotes home nursing and respiratory / HME referrals in the healthcare community
• Complies with agency, state, federal, and CHAP policies and procedures

Requirements

• Bachelor's degree preferred or industry experience
• Experience in HME billing including insurance verification, data entry skills
• Must exercise good working knowledge of computer applications, word processing, spreadsheet, email, and other software programs as needed for assisting in Medical Billing
• Excellent computer skills; experience with Brightree preferred
• Familiarity with medical coding
• Demonstrates good communication and teamwork both within and outside the department
• Bilingual (Spanish-English) preferred