Banquet Captain

Job Description

Job Description

CIVANA’s mission is to inspire mindfully, measurably greater wellness in all who crave it. The CIVANA model is shaped by a wellness philosophy that serves everyone: happiness first, healthiness always. This is delivered via a curated wellness program that focuses on connecting mental, physical, emotional, and spiritual needs, providing guests with tools they can take with them wherever they go, and build upon each time they return.

ACCOLADES

• 2026 Newsweek’s World’s Most Extraordinary Spas

• 2026 The Zoe Report Readers’ Choice Awards: #5 Best U.S. Yoga Retreat

• 2025, 2024, 2023, 2022, 2021, 2020 Travel & Leisure World's Best Award - Top 10 Destination Spa

• 2025, 2024, 2023, 2022, 2021, 2020, 2019 USA Today Readers' Choice Award - Top 10 Best Spa Resort

• 2025, 2024, 2023, 2022, 2021, 2020 Conde Nast Traveler Reader's Choice Award - Top Destination Spa in the US

• 2025, 2024, 2023 TripAdvisor Traveler's Choice Award

• 2025, 2024, 2023, 2022 U.S. News & World Report - Best Hotels in the US

• 2024 Oprah Daily Hotel O-Wards - Top Wellness Resort to Find 2024 Your (Higher) Purpose

• 2024 Reader’s Digest - 20 Best Wellness Retreats to Help You Relax and Recharge

• 2024, 2023, 2022 OpenTable Diners' Choice Award

• 2023 Women’s Health Travel Awards - Best Yoga Retreat in the World

• 2023 Men’s Health Travel Awards - Top Relaxation Destination 

• AAA Four Diamond Rating

• AAA Inspector’s Best of Housekeeping Award 

WHY YOU’LL LOVE WORKING AT CIVANA

• Complimentary access to wellness classes & programming

• Complimentary shift meal

• Team member referral bonus

• Generous Team Member & Friends & Family Resort rates and discounts

Requirements

We are seeking passionate, service-oriented, positive and hard-working individuals with a love for health and wellness, and an excitement for hospitality.

The Banquet Captain supports the Banquet and Events team in overseeing the banquet set up and service operations.

Essential Responsibilities :

· Directs the team on the various set up needs of both meeting and dining needs as written on the Banquet Event Orders.

· Plans the serving order and orchestrates its completion in a timely, quiet and courteous manner.

· Works hand in hand with the Culinary team to ensure all food items and counts are prepared according to the most current Banquet Event Order.

· Ensures that servers are ready to serve meals when there are prepared.

· Supervises wait staff and set up staff.

· Aids in the operation of banquet department.

· Trains all set up and wait staff.

· Ensures client Banquet Checks are signed prior to groups departure.

· Actively participates in room set up and service.

· Inventories all equipment and communicates to Leadership when additional items need to be ordered.

· Displays awareness and compliance with security, safety, emergency and energy procedures.

· Meets and greets hotel guests to ensure all needs are met.

· Takes the initiative to connect with guests in a friendly and warm manner.

· Reports to work for scheduled shift, on time and in uniform in accordance with company policy.

· Knows and complies with all company policies and procedures pertaining to this position and its duties.

· Ensure all guests with dietary allergies are served the correct meals designated for their needs.

Skills & Abilities :

· Proficient with Microsoft Office suite (Word, Excel, Microsoft Office, and Teams.)

· Preferred prior experience with Opera and Delphi computer systems.