Account Manager (West)

Account Manager

4MATIV Technologies manages multi-modal mobility for school systems nationwide with technology to expand options and enhance service. We envision a future where all children have access to the learning opportunities that maximize their potential, and we are reimagining transportation to accelerate student outcomes.

We partner with schools to improve service, safety, and holistic sustainability, ensuring all students have access to the right ride. Currently, we manage transportation for over 50 school districts across cities including Houston, Indianapolis, Minneapolis-St. Paul, and Phoenix, simplifying operations and expanding services for families. Every school day, 4MATIV manages outsourced vendors and operates a contact center supporting more than 22,000 student trips across over 1,000 routes for schools across the country.

Our team is committed to:

• Working shoulder-to-shoulder with our clients as a mission-aligned and trusted partner
• Building user-centered products to create lasting impact for districts and students
• Valuing diversity of perspectives and experiences
• Care for every detail and outcome
• Highest standards of service and safety
• Constant learning and improvement

The Account Manager is the primary owner of day-to-day relationships and service delivery for assigned schools. This role combines customer relationship management, operational execution, and system ownership.

You will be responsible for ensuring transportation services run effectively, issues are resolved quickly, and schools experience consistent, high-quality support.

This is a hands-on, fast-paced role that requires comfort with ambiguity, urgency, and operational detail. Success requires strong judgment, responsiveness, and the ability to coordinate across multiple internal teams.

Strong, trust-based relationships with school stakeholders; confidence leading operational and strategic conversations

Reliable service delivery with minimal escalations

Proactive identification of risks and opportunities using operational data

Accurate, detail-oriented, and timely execution of student transportation changes and requests

Confidence in contracts, invoices, and financial structures, with the ability to answer questions and ensure accuracy

Clear, proactive communication with all stakeholders

High customer satisfaction and contract renewals

Candidates must reside in the Phoenix or Las Vegas metro area to support on-the-ground school partnerships (remote-first role with weekly in-person responsibilities at schools)

Ability to travel within the broader West region as needed, occasional out-of-region travel (12x/year)

Account Ownership & Relationship Leadership

• Serve as the primary owner of assigned school accounts, responsible for both service quality and overall account health
• Build strong relationships with school leaders and confidently lead both operational and strategic conversations
• Set clear expectations, communicate proactively, and maintain trust through consistent follow-through
• Identify risks early and manage sensitive conversations with professionalism

Transportation Strategy & Service Design

• Develop a deep understanding of each school's transportation model, including routing structure, vendors, student needs, and service constraints
• Advise schools on routing strategy, service design, and operational tradeoffs
• Translate school needs into effective operational plans in partnership with routing and operations teams
• Continuously assess and improve service design over the course of the year

Service Execution & Issue Resolution

• Own day-to-day service delivery and ensure transportation services run effectively
• Monitor performance, investigate issues, and drive timely resolution
• Manage escalations with urgency and strong judgment
• Ensure ongoing service changes (e.g., student routing updates) are handled accurately and on time.
• Coordinate across 4MATIV teams to ensure strong service delivery in all areas (e.g., Routing, Operations, Vendor Management, Billing & Invoicing)

Data-Driven Account Management

• Use operational data and service reports to monitor performance and identify trends
• Translate data into insights and recommendations for schools
• Prioritize work based on performance signals and account needs
• Use data to proactively address risks and improve service outcomes

Contract, Budget, & Renewal Ownership

• Understand and communicate key contract terms and pricing structures to schools
• Review and quality-check invoices before delivery; respond to questions with confidence
• Lead regular budget conversations, clearly explaining the financial impact of service and routing decision
• Track contract status, payments, and outstanding items; escalate as needed
• Proactively manage renewal timelines, identify risk signals, and lead renewal conversations

Platform Ownership & Operational System Management (TOMS)

• Own the accuracy and integrity of 4MATIV's TOMS platform as the system of record for all transportation services
• Configure and maintain system setup, ensuring all service changes are reflected accurately and on time
• Train and support school staff, driving consistent and effective platform usage
• Identify and resolve system or data issues in partnership with internal teams