Will Call Associate

Job Description

Job Description

Position Overview:
We are seeking a reliable and motivated Will Call Counter Associate to join our HVAC warehouse team in Anaheim. This role is a mix of customer service and warehouse operations, supporting both front counter will call pickups and shop product pulling. The ideal candidate is organized, detail-oriented, and comfortable working in a fast-paced industrial environment.

Key Responsibilities:

·      Meet, greet, and assist customers at the will call counter

·      Process will call pickups and respond to customer inquiries

·      Place customer orders in the company system and ensure accurate order entry

·      Take customer payments and provide receipts as required

·      Accurately pull, stage, and prepare HVAC products and fabricated materials

·      Verify order accuracy prior to release

·      Coordinate with fabrication and warehouse teams to support timely fulfillment

·      Load customer vehicles as needed

·      Maintain a clean, organized, and safe counter and shop workspace

·      Follow all company policies and safety procedures

Qualifications:

• Previous experience in a warehouse, HVAC, or distribution environment preferred
• Ability to lift and move materials (up to 50 lbs)
• Strong attention to detail and organizational skills
• Good communication and customer service skills
• Basic computer skills for order lookup and processing
• Reliable, punctual, and able to work early morning shifts

Compensation & Benefits:

• Competitive hourly pay (based on experience)
• Union position with benefits provided through SMW Local 105
• Opportunities for growth within the company
• Stable full-time schedule with early shift (afternoons free)

Union Requirement:
This position is part of the Sheet Metal Workers Local 105 union. The selected candidate will be required to join the union. The hiring company will assist with the sign-up and onboarding process.

Qualifications:

• Previous experience in a warehouse, HVAC, or distribution environment preferred
• Ability to lift and move materials (up to 50 lbs)
• Strong attention to detail and organizational skills
• Good communication and customer service skills
• Basic computer skills for order lookup and processing
• Reliable, punctual, and able to work early morning shifts

Compensation & Benefits:

• Competitive hourly pay (based on experience)
• Union position with benefits provided through SMW Local 105
• Opportunities for growth within the company
• Stable full-time schedule with early shift (afternoons free)

Union Requirement:
This position is part of the Sheet Metal Workers Local 105 union. The selected candidate will be required to join the union. The hiring company will assist with the sign-up and onboarding process.

Superior Duct Fabrication, Inc. manufactures duct work and sheet metal products for the HVAC industry, as well as industrial dust collection and exhaust systems. Our goal is to provide superior service and high-quality products to our customers to enable them to meet their deadlines. We work closely with customers on a wide range of commercial projects all over the Western US, shipping from our 8 locations in Pomona and Camarillo Corona, Anaheim, Oceanside, California. Las Vegas, Nevada, Tempe, Arizona, and Columbus, OH.

Company Description

Superior Duct Fabrication, Inc. manufactures duct work and sheet metal products for the HVAC industry, as well as industrial dust collection and exhaust systems. Our goal is to provide superior service and high-quality products to our customers to enable them to meet their deadlines. We work closely with customers on a wide range of commercial projects all over the Western US, shipping from our 8 locations in Pomona and Camarillo Corona, Anaheim, Oceanside, California. Las Vegas, Nevada, Tempe, Arizona, and Columbus, OH.