FUNBOX General Manager

Description

FUNBOX is the world's largest bounce park—an immersive, screen-free experience designed to get kids moving, laughing, and creating unforgettable memories together. Every day, thousands of families trust us to provide an experience that is safe, exciting, and worth coming back for.

As the General Manager, you are more than the leader of the park—you are the leader of the business.
You are responsible for the overall success of your location, balancing operational excellence with business growth, financial performance, team development, and community engagement. While delivering an incredible guest experience is the foundation of everything we do, we believe great General Managers don't simply operate a park—they continuously improve it.

Our General Managers think like business owners. They develop leaders, build relationships within the community, identify new opportunities for growth, make data-driven decisions, and create a culture where both team members and guests thrive.
If you're looking for a position where success means simply running great shifts, this isn't the role.
If you're excited by the opportunity to lead a business, grow people, improve financial performance, and make a lasting impact on your community, we'd love to meet you.

RESPONSIBILITIES

Business Leadership

• Own the overall financial performance of the park, including revenue growth, profitability, labor management, and expense control.
• Analyze business trends and performance metrics to identify opportunities for continuous improvement.
• Drive revenue across admissions, birthday parties, group events, merchandise, and new business opportunities.
• Partner with corporate marketing while actively building local relationships with schools, youth organizations, businesses, and community groups to grow awareness and drive traffic.
• Continuously identify opportunities to improve operational efficiency, guest experience, and profitability.

Team Leadership

• Recruit, hire, coach, and develop a high-performing leadership team.
• Create a culture built on accountability, recognition, ownership, and continuous improvement.
• Lead performance management, succession planning, and leadership development.
• Ensure every team member understands how their role contributes to the success of the business.

Guest Experience & Operations

• Deliver an exceptional guest experience by maintaining the highest standards of safety, cleanliness, and operational execution.
• Lead daily operations while empowering your leadership team to execute consistently.
• Resolve guest concerns with professionalism while identifying opportunities to improve future experiences.
• Ensure every visit reflects the FUNBOX brand and exceeds guest expectations.

Safety & Facility Leadership

• Champion a proactive safety culture through training, accountability, and continuous oversight.
• Ensure compliance with OSHA requirements, company policies, and operational procedures.
• Oversee facility maintenance, equipment readiness, inventory management, and vendor relationships.
• Protect both guests and team members by maintaining a safe, clean, and well-operated environment.

WHAT SUCCESS LOOKS LIKE
Our General Managers wear four hats every day:

Business Owner

• Grows revenue
• Improves profitability
• Thinks strategically
• Makes data-driven decisions

People Leader

• Develops future leaders
• Builds a winning culture
• Coaches performance
• Retains top talent

Operator

• Delivers exceptional guest experiences
• Maintains operational excellence
• Protects safety standards
• Executes consistently

Community Builder

• Builds local partnerships
• Represents the FUNBOX brand
• Creates new opportunities for growth
• Strengthens community relationships

Compensation and Benefits
$85,000- $100,000 annually, depending on experience and qualifications.

• Performance bonus opportunities tied to business results
• Paid time off
• Leadership development and career growth opportunities
• Ongoing operational and leadership training

Requirements

QUALIFICATIONS

• 3+ years leading high-volume operations in family entertainment, hospitality, retail, fitness, or similar industries.
• Demonstrated experience owning business performance, including labor, revenue, and financial accountability.
• Proven ability to coach leaders, build strong teams, and create a culture of accountability.
• Strong understanding of financial reporting, KPIs, forecasting, and operational planning.
• Excellent communication and leadership skills.
• Comfortable making decisions independently in a fast-paced environment.
• Passion for creating memorable experiences for kids and families.

Due to high guest volume at our National City location, the General Manager must be available to work all three weekend days (Friday, Saturday, and Sunday).

HOW SUCCESS IS MEASURED

• Revenue growth and business performance
• Labor efficiency and profitability
• Guest satisfaction and online reviews
• Birthday party and group sales growth
• Team engagement, retention, and leadership development
• Safety, cleanliness, and operational execution
• Community partnerships and local business development