Sr. Service Designer

Sr. Service Designer for Government Agency NY 14+ years of experience in service design, systems thinking, or related disciplines, with a proven ability to lead cross-functional initiatives in agile environments. Strong understanding of service design methodologies, including experience with tools and techniques such as service blueprinting, ecosystem mapping, and journey mapping to uncover pain points and opportunities for improvement. Proficiency in user research methods such as interviews, surveys, usability testing, and contextual inquiry. Expertise in both qualitative and quantitative approaches, with experience conducting research on complex, large-scale projects (e.g., longitudinal studies, diary studies, ethnographic research). Experience developing and maintaining service-specific design artifacts, including personas, journey maps, and service blueprints, to align teams and guide decision-making. Proficient in tools like Figma, Miro, and Lucidchart to create wireframes, mockups, and prototypes for testing and concept validation, with advanced skills in interactive prototyping. Proven ability to collaborate with UX designers, Product Owners, and technical teams to translate service design insights into actionable solutions and ensure seamless implementation. Excellent communication and facilitation skills, with the ability to clearly present service design findings, insights, and recommendations to stakeholders. Experience conducting co-creation workshops, stakeholder alignment sessions, and design reviews. Candidate MUST have an online portfolio showcasing service design artifacts, user research methodologies, and system-level problem-solving. The link must be included in the resume. Create and deliver service-specific design artifacts to support project objectives, including service blueprints, ecosystem maps, visual designs, wireframes, and interactive prototypes. Collaborate with UX designers and developers to integrate service design insights into a cohesive design system, ensuring consistency and scalability across services. Experience working in agile and iterative environments, with a deep understanding of agile practices such as sprint planning, retrospectives, and backlog grooming. Proven ability to thrive in multidisciplinary teams, bringing together perspectives from design, research, product, and technology to improve end-to-end service delivery. Proficiency in service design and UX tools for collaboration and communication, such as Figma, Miro, Lucidchart, and Azure Boards. Familiarity with design thinking principles and methodologies, with demonstrated ability to lead or actively participate in design sprints, ideation workshops, and feedback sessions. Experience conducting accessibility evaluations and ensuring service designs meet or exceed accessibility standards (e.g., WCAG, ADA compliance), utilizing AI-assisted tools to automate accessibility audits and streamline compliance verification. Proficiency in analytics and data visualization tools, such as Google Analytics, Tableau, or Power BI, to track user behavior, gather actionable insights, and inform service design decisions. Ability to balance user-centered design with business goals, aligning service improvements with organizational objectives and technical feasibility. RIT Solutions