Director of Product - Data & Partnerships

Job Description

Job Description

The Company

Glassbox's mission is to empower enterprises to shape trusted, frictionless digital experiences.

Glassbox is a leading force in shaping digital experiences. It helps organizations uncover digital issues, boost conversion rates, enhance accessibility, prevent fraud, and more. Leveraging AI-driven customer intelligence, Glassbox enables enterprises to deliver secure, proactive, and preventative digital experiences. Its solutions are trusted by highly regulated organizations, including SoFi, Cal, and many others. We are growing and have been recognized by G2 as one of 2024's Top 50 Software Companies in the world.

We are seeking a dynamic, highly technical, and strategic Director of Product to spearhead our Financial Services product offerings and build out our digital banking partnership ecosystem. In this high-impact Individual Contributor role, you will be the driving force behind integrating Glassbox's digital experience analytics into third-party digital banking solutions (such as Meridian Link, Lumin, Mahalo, Candescent, and others). By copying successful embedded analytics playbooks, you will create seamless, value-add solutions for financial institutions. If you are a dynamic, successful, experienced, metrics-driven leader, Glassbox might be a great fit.

• As a Product leader at Glassbox, you will lead the strategy, roadmap, and execution for critical parts of our award-winning digital experience analytics platform, specifically tailored for financial institutions.
• Spearhead our digital banking partnership strategy, building and executing a playbook to embed Glassbox analytics into leading platforms.
• Act as the ultimate translator between deep technical execution and high-level business strategy, leveraging your background in complex integrations and solution architecture.
• This role will be critical in setting the strategy and driving successful implementation and go-to-market.
• You will collaborate closely with customers, including top-tier global enterprises, to understand their needs and translate them into powerful product solutions.
• You will work cross-functionally in an agile environment, and partner with engineering, design, and customer-facing teams to deliver high-impact features.
• You will also represent the product vision externally, delivering roadmap sessions to customers, C-level executives, and large audiences at roadshows, customer meetings, and industry events.
• Ensure product development delivers greater privacy and control over their data to our enterprise clients within the highly regulated financial sector.

• Proven Product Management Experience: 10+ years in product management, including leadership roles with ownership of strategy and roadmaps.
• Financial & Partnership Expertise: Familiarity with large-scale enterprise environments and working with top-tier global clients in regulated industries such as banking and insurance. Proven track record of evaluating, building, and managing technical partnerships with digital banking platforms.
• Technical Fluency: Ability to engage in detailed discussions with engineers and understand platform complexities, particularly regarding APIs, data ecosystems, and complex integrations.
• Customer-Centric Mindset: Passion for building intuitive, user-focused products that delight customers.
• Exceptional Communication: Excellent verbal and written English skills; confident in presenting complex ideas clearly to clients, executives, and internal teams. Ability to deliver product roadmap sessions and represent the product vision to C-level audiences, customer stakeholders, and large public forums.
• Data-Driven Decision Making: Strong analytical skills with a proven ability to use data to drive product direction and measure success.
• Results Orientation: A strong sense of ownership and accountability with a history of successfully launching impactful products.

• Experience with product analytics solutions and user experience design principles.
• A Bachelor's degree in Computer Science, Engineering, or a related technical field.
• (An MBA is a plus.)

Our Commitment

At Glassbox, we value curiosity, ownership, and a constant drive to learn and improve, no matter the gender, age, nationality, religion, or background. We believe diverse perspectives make us better, and that potential matters just as much as experience, and encourage people of all shapes and sizes to apply.
If this role excites you and you're motivated to make an impact - we'd love to hear from you, even if you don't meet every listed qualification.