Client Services Representative

Job Description

Job Description

About Us

At the Veterinary Regional Orthopedic Center (VROC), we are redefining excellence in veterinary orthopedic surgery, rehabilitation, and spine care. Guided by our three core pillarsclinical excellence, educational growth, and forward-thinking researchwe are a surgeon-owned and operated hospital committed to delivering cutting-edge treatments in a collaborative and supportive environment.

As a Client Service Representative (CSR), you will play a vital role in ensuring that every pet and pet owner experiences seamless, professional, and supportive care. This is an exciting opportunity to join a state-of-the-art facility and contribute to shaping the client experience at Texass most advanced veterinary surgical hospitals.

About the Role

The Client Service Representative is the first point of contact for our clients and plays a key role in ensuring a positive experience for both pets and their owners. This role requires a client-first approach, strong communication skills, and the ability to thrive in a fast-paced, specialty veterinary setting.

Why Join VROC?

• Work in a state-of-the-art facility designed for advanced veterinary surgery and rehabilitation.
• Be part of a pioneering team that is shaping the future of veterinary orthopedic care.
• Comprehensive benefits package, including health, dental, and vision insurance.
• Continuing education opportunities to support your professional growth.
• Employee discounts on veterinary services for your pets.
• A supportive, team-oriented work environment where innovation and collaboration are valued.
• Opportunities for career advancement within our hospital.
• Monday to Friday, no evenings, no weekends.

Hourly Base Salary Based on Experience

Paid Time Off (PTO)

Dental Insurance

Health Insurance

Vision Insurance

Mon-Fri Schedule

Career Growth Opportunities

Employee Discount

401(k) with match

Team focused work environment

Key Responsibilities

Client Interaction

• Greet clients and patients upon arrival, creating a welcoming and professional first impression.
• Facilitate seamless check-in and check-out processes, ensuring all paperwork is complete and accurate.
• Schedule appointments and manage the appointment calendar to optimize efficiency.
• Provide information on services, procedures, and post-care instructions to clients.
• Proactively address client concerns and escalate urgent cases to the appropriate team members.

Administrative Support

• Maintain accurate client records and update information as needed.
• Liaise with referring veterinary hospitals to obtain and update patient records, ensuring continuity of care.
• Process payments, explain itemized receipts, and handle billing inquiries with professionalism.
• Ensure all animals are properly admitted and discharged, collecting deposits as required.
• Maintain a clean and organized front desk, lobby, and exam rooms to ensure a welcoming environment.

Team Collaboration

• Support the medical team by communicating effectively with doctors and technicians to ensure a smooth workflow.
• Collaborate with fellow CSRs to resolve client issues and optimize patient care.
• Participate in team meetings and training sessions to stay updated on hospital policies and procedures.

What Were Looking For:

• Experience: Prefer 2+ years in a customer service role, ideally in a veterinary, medical, or dental setting.
• Communication Skills: Strong verbal and written communication skills with the ability to engage with clients professionally and empathetically.
• Emotional Intelligence: Able to navigate sensitive conversations with compassion, discretion, and professionalism.
• Tech-Savvy Mindset: Familiarity with veterinary software such as EzyVet or similar platforms is a plus but not required.
• Organizational Skills: Ability to multitask and prioritize in a fast-paced hospital environment.
• Education: High school diploma or equivalent required; additional training in veterinary or medical administration is a plus.
• Collaborative Spirit: A team player who works well with veterinarians, technicians, and fellow CSRs to deliver exceptional client and patient care.
• Self-Starter: Ability to work independently while escalating issues to management when necessary.