Quick Lube Service Advisor

Sun Auto Tire & Service Turn Great Customer Service Into a High-Impact Career Are you passionate about cars and customer service? Join our team as a Quick Lube Service Advisor at Sun Auto Tire & Service. We are seeking a friendly and enthusiastic individual to assist customers with their vehicle maintenance needs. Starting at: $30,000/Yr. to $40,000/Yr. + Bonus Benefits Closed Sunday Competitive Bi-Weekly Pay Tuition Reimbursement Paid Vacation and Sick Time 6 Paid Holidays Medical, Dental, and Vision Insurance Life Insurance (Company-paid) 401(k) Retirement Savings Plan with Company Match Discounted Services on Personal and Immediate Family Vehicles Opportunity for Advancement The Quick Lube Service Advisor (QLSA) is responsible for creating lasting impressions and retaining guests by using interpersonal skills and knowledge of products and services. This role requires no previous automotive supervisory or mechanical experience, and the representative must be knowledgeable about automotive services and possess strong communication and organizational skills. Essential Roles and Responsibilities Customer Interaction: Greet customers warmly, promptly, and assist them with their service needs. Provide information about quick lube services, pricing, and estimated wait times. Service Recommendations: Present oil change options and additional services based on manufacturer recommendations and DVI documentation. Referral Conversion: Connect referrals for conversion to full-service repairs in adjoined/sister service-forward & tire-forward stores. Customer Communication: Keep customers informed about their service status and any additional maintenance needs. Billing and Payment: Prepare and present service invoices, process payments, and handle billing inquiries or disputes. Record Keeping: Maintain accurate records of customer interactions, services performed, and any follow-up actions. Coordination with Technicians: Relay customer requests to lube technicians to ensure timely service delivery. Promotions and Offers: Inform customers about current promotions, discounts, and loyalty programs. Cleanliness and Organization: Ensure the customer waiting area is clean, organized, and stocked with necessary supplies. Problem-solving: Address and resolve issues or complaints from customers or team members promptly and effectively. Safety and Cleanliness: Ensure the quick lube area is kept safe, clean, and organized at all times. Adhere to all safety regulations. Adhere to all company policies and demonstrate behaviors consistent with Company Standards and Expectations. Qualifications Professional appearance and proven ability to work in a process-driven environment. Valid driver’s license. Must be at least 18 years of age. Ability to work a minimum of five days, including weekends. Strong interpersonal and communication skills for excellent customer service. Organizational skills: manage appointments and handle multiple tasks efficiently. Problem-solving skills: address and resolve customer issues effectively. Sales skills: recommend additional services and promotions based on customer needs. Basic computer skills for scheduling, billing, and record-keeping. Team collaboration: work collaboratively with lube technicians and other team members. Working Conditions Environment: Work primarily performed in a service garage setting with exposure to various weather conditions, noise, and vehicle exhaust. Schedule Full-time position with potential for weekend and evening shifts. Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. #J-18808-Ljbffr