Assistant Center Manager

About European Wax Center

European Wax Center a leading beauty lifestyle brand founded in 2004 offers guests a full suite of waxing services and a proprietary line of beauty products. Focused on our vision of Revealing Beautiful Skin we provide a modern luxurious experience across more than 1000 centers in the U.S. We pride ourselves on our unique Waxing for All business model and our famous First Wax Free offer.

About EWC UPMA Group

UPMA Group is a long-time franchise partner of European Wax Center. We believe that every guest deserves to Walk In and Strut Out . Beyond the guest experience we are committed to our associates. We believe everyone in our community should have the opportunity to thrive build wealth and grow. We arent just a job; we are a career path. Were growing glowing and thrivingall were missing is you!

About the Role: Lead. Grow. Glow.

As our Assistant Center Manager (ASM) you arent just filling inyou are the heartbeat of the center and the right hand to our Center Manager. This is a high-visibility leadership role designed for a go-getter who thrives on driving sales coaching a high-performing team and ensuring every guest leaves feeling more confident than when they walked in.

We hire for the future not just the now. This is a high-level development role on our leadership track:

Sales Associate > Sales Lead > Assistant Center Manager (YOU) > Center Manager > & Beyond!

At EWC UPMA Group we dont believe in stagnant roles. Many of our most successful Center Managers began exactly where you are. We provide the blueprint; you provide the passion and the personality plus.

A Day in the Life: Creating the Glow

No two days are the same but every day is focused on one thing: The Strut. As a leader on the floor you are the conductor of the centers energy.

Morning: Setting the Stage

• Kickoff & Connection: Start the day huddling with the team to share goals and get everyone hyped for a successful day.

• The Visual Standard: Ensure the center is pristine the retail wall is stocked and the environment is inviting.

Mid-Day: The Sales & Service Pulse

• Coaching in the Moment: Provide real-time micro-coaching to help Guest Service Associates and Wax Specialists smash sales goals and master product knowledge.

• Creating Guests for Life: Step in to handle guest inquiries with grace turning every transaction into a memorable brand moment.

• Driving the Numbers: Monitor KPIs and pivot strategies to push the team toward record-breaking results.

Afternoon: Building the Future

• Talent Development: Spend 1-on-1 time mentoring associates on their career paths and communication skills.

• Strategic Partnership: Partner with the Center Manager to brainstorm local marketing ideas and interview future Culture Warriors.

Who Were Looking For

You dont need to be a waxing expert but you do need to be a leader. Were looking for:

• The Go-Getter Energy: You like to win. Youre self-motivated punctual and you stay organized even when the center gets busy.

• A People Person: Youre comfortable talking to anyone. Whether its coaching an associate or chatting with a first-time guest you handle it with a smile.

• Problem Solvers: You dont just spot issues; you bring solutions.

• The Basics: Youve got at least 2 years of experience in retail or service management and youre comfortable with the tech side (Excel/Word). Experience with Zenoti is a plus but not required.

Requirements & Experience

• Availability: Full-time availability is required. You must be able to work a flexible schedule including a variety of shifts (mornings evenings and weekends) to meet the needs of the business.

• Experience: Minimum of 2 years experience in a multi-service or specialty store environment.

• Leadership: Previous management or leadership experience in a professional setting is required.

• Passion: A genuine desire to be an EWC Brand Culture Warrior and drive team development within a growing franchise.

Ready to Apply

If you have a strong background in operations and customer service and are looking for a career rather than just a job we want to hear from you.

Apply now to join the UPMA Group team!

For more information about EWC visit: Wax Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

Required Experience:

Manager