General Manager

Job Description

Job Description

Description:

If you are looking for a challenge that will allow your creativity to flow, your experience to shine, and your leadership to move center stage, then consider joining the Hampton Inn Clayton.

As a General Manager, you will...

• Supervise the interviewing, hiring, training, evaluating, counseling and termination processes

• Provide support to managers in employee development

• Perform daily, weekly, and monthly meetings to communicate overall direction and provide leadership and communication

• Communicate regularly with owners and corporate personnel all budget, revenue and forecasts as required

• Maintain professional and positive relationship with owners

• Oversee all operational aspects of the hotel including assisting in departments where needed

• Develop short- and long-term financial and operational plans for the hotel/operation that support overall StepStone objectives which meet or exceed budget.

• Prepare annual hotel/operation budget.

• Monitor and correct the performance of the hotel/operation through verification and analysis of guest satisfaction systems and monthly financial reports.

• Maintain and correct product and service quality standards by conducting ongoing evaluations and investigating complaints.

• Establish and maintain effective programs to ensure the security and safety of guests, associates, and StepStone owned or managed assets.

• Oher duties as assigned

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Requirements:

• Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.

• Establish and maintain a proactive human resources function to ensure associate motivation, training, and development, and ensure compliance with wage and benefit regulations and administration.

• Establish and maintain preventative maintenance programs to protect StepStone’s managed or owned physical assets.

• Effectively communicate and coordinate with all departments during functions.

• Scrupulously follow all StepStone and hotel policies and procedures.

• Minimum lifting of 20 pounds.

• Pushing, bending, stooping, upward reaching, manual dexterity.

• Hearing, writing, typing.

• Minimum pulling of 20 pounds.

We are an Equal Opportunity Employer.