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IT Support Manager

Virtual Vocations Inc

Leading the Learner Helpdesk and Collaborator Service Desk, the full-time IT Support Manager will deliver responsive technology support, manage IT service management practices, and oversee incident and asset management in a remote role with occasional in-office requirements. Key responsibilities Own and mature ITSM practices aligned with ITIL, including incident and problem management Administer and continuously improve the ITSM platform, ensuring effective workflows and reporting Lead, coach, and develop the helpdesk and service desk teams while managing staffing and performance standards Required qualifications Bachelor's degree in Information Technology, Business, or a related field, or equivalent experience and certifications 5+ years of IT service desk, support, or ITSM experience 3+ years of leadership or supervisory experience Working knowledge of ITIL/ITSM practices; ITIL 4 Foundation certification preferred Technical working knowledge of Microsoft 365, Entra ID, Intune, and basic networking

Vacancy posted 3 days ago
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