Manager, Client Contract Management Ops

Job Description

Job Description

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.  

While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce. 

We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.  

Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations. 

Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us!  

This is a fully remote position, allowing you to work from home or location of record within the U.S. with no in-office requirements.? You must be available five days per week during designated work hours.? The work arrangement for this role is subject to change based on business needs and individual performance. This may include adjustments to on-site requirements or schedule expectations, as necessary.?  

This role leads a team of Client Contract Managers responsible for executing the end-to-end renewal lifecycle for existing clients. It is accountable for driving retention, net revenue retention (NRR), and operational excellence through strong people leadership, process optimization, and cross-functional partnership with Sales, Client Service, Finance, Legal, and Systems teams.

This manager ensures consistent execution of renewal strategy, accurate forecasting, and continuous improvement of renewal workflows while developing and scaling a high-performing team.

Primary Responsibilities: 

The below represents the primary duties of the position, others may be assigned as needed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• People Leadership & Team Development: Lead, coach, and develop a team of 5–10 Client Contract Managers, ensuring consistent performance, skill growth, and engagement. Set clear expectations around renewal strategy, execution quality, and client communication. Conduct regular performance reviews, coaching sessions, and development planning. Support onboarding, training, and readiness of new team members.
• Renewal Strategy and Execution Oversight: Own team-level execution of the end-to-end renewal process, ensuring timely, accurate, and strategic contract renewals. Review and guide complex renewals, including pricing strategy, term negotiations, and risk mitigation. Ensure consistent application of renewal standards, contract language, and pricing frameworks. Act as an escalation point for high-risk renewals and complex client scenarios.
• Strategic Account Planning and Collaboration: Partner closely with Sales and Client Service leaders to align on renewal strategy, growth opportunities, and account risks. Collaborate with Finance, Legal, and Deal Desk teams to support pricing, approvals, and contract governance. Serve as the renewal subject-matter expert in cross-functional initiatives.
• Operational Excellence and Process Improvement: Drive continues improvement of renewal workflows, tools and templates. Identify automation and standardization opportunities to improve efficiency and scalability. Support implementation of new renewal programs, pricing models and tooling enhancements.
• Forecasting and Reporting: Own team level renewal forecasting accuracy. Monitor and report on renewal performance metrics, trends and risks.

Education and Experience: 

• Bachelors degree required
• 7+ years of experience in renewals, account management, contract management or project management required
• 2+ years of people management experience leading client-facing or revenue-supporting teams
• Proven ability to manage complex, high-volume workflows while leading others
• Strong experience working with contracts, pricing structures, and renewal negotiations
• Demonstrated success partnering cross-functionally with Sales, Finance, Legal, and Operations

Success Metrics:

• Client renewal rate / retention rate
• On-Time Renewal Rate
• Net revenue retention (NRR)
• Time to close renewals
• Renewal forecast accuracy
• Team productivity and engagement

Physical Requirements: 

• Must be able to sit and/or stand for up to 8 hours a day.
• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects

Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better.

We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers.

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact View email address on ziprecruiter.com. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed.

The base pay range for this position is $92,500 - $120,000/yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position is eligible for an annual bonus and restricted stock unit grant based on individual performance in addition to a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via  

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