Account Manager

Job Description

Job Description

Job Title: Account Manager – Office Space Solutions
Job Description

This role oversees strategic client accounts for an office space solutions firm, ensuring that projects are delivered on time, within budget, and in line with each client’s aesthetic and functional goals. The Account Manager builds and maintains strong relationships with clients and vendors through trust, respect, and clear communication, while coordinating internal and external teams to deliver high-quality office furniture and interior solutions. This position may be 100% remote or hybrid in downtown Seattle and is ideal for a professional with commercial interiors experience, strong project management skills, and a passion for customer service and long-term client retention.

Responsibilities

• Direct and perform all activities necessary to ensure client projects and accounts are completed on time and meet agreed objectives.
• Work closely with clients and their chosen representatives to define project goals, including aesthetics, budget, and functionality.
• Prepare pricing, quotations, and detailed responses for RFPs and project proposals.
• Identify appropriate space planning solutions and collaborate with internal designers to develop 2-D and 3-D typicals, floor plans, and renderings for client review and approval.
• Oversee order management, ensuring that product orders align with the overall project schedule and milestones.
• Coordinate with customer service teams and installation partners to manage product receipt, delivery, and installation at client sites.
• Monitor project logistics and timelines, proactively addressing issues and mitigating risks to keep projects on track.
• Maintain accurate financial forecasting, budgeting, and inventory management records to support project execution and process improvement.
• Leverage project coordination, logistics, and service application expertise to enhance customer satisfaction and deliver tailored solutions for strategic accounts.
• Provide ongoing support to end users after installation, including product and research updates, warranty management, and assistance with future needs.
• Collaborate regularly with key external and internal stakeholders, including architecture and design firms, end users, general contractors, manufacturer representatives, sales leads, CAD designers, customer service teams, installation teams, and senior leadership.
• Use project management and collaboration tools to track progress, manage change orders, and document project information such as RFIs and estimates.
• Contribute to continuous improvement of processes related to project execution, client communication, and service delivery.

Essential Skills

• Minimum 3 years of work experience in the commercial interiors industry with strong practical knowledge of commercial furnishings.
• Proven experience in account management, project management, and customer service within a construction, interiors, or furniture-related environment.
• Demonstrated ability to manage multiple projects of varying size and complexity simultaneously, from initial concept through installation and post-install support.
• Strong understanding of space planning concepts and office furniture solutions.
• Exceptional written and verbal communication skills, with the ability to communicate clearly and professionally with diverse stakeholders.
• Proficiency with Microsoft Office, including Excel, to support budgeting, forecasting, and reporting.
• Experience working with project management tools such as Smartsheet, MS Project, or similar platforms.
• Ability to interpret and manage change orders, RFIs, and project estimates.
• Strong organizational skills with attention to detail and the ability to maintain accurate records.
• Proven ability to build trust-based relationships and focus on long-term client retention.

Additional Skills & Qualifications

• Haworth product knowledge is a strong plus and provides a significant advantage in this role.
• Experience in CAD and design is a plus, particularly in supporting space planning and furniture layouts.
• Proficiency in ProjectSpec5 is highly valued for preparing specifications and pricing.
• Experience with Smartsheet, Plangrid, and MS Project is a strong advantage for project coordination and tracking.
• Background in construction, engineering, or estimation is beneficial.
• Familiarity with commercial furniture, office furniture, and related installation processes.
• Ability to collaborate effectively with architecture and design firms, general contractors, manufacturer representatives, and internal design and installation teams.
• Comfort working in a high-visibility position with frequent interaction with senior leadership and key external partners.
• Strong problem-solving skills and the ability to manage risk and resolve issues quickly during project execution.

Work Environment

This position supports a local market and is open to candidates who can work 100% remote or in a hybrid arrangement in downtown Seattle. For those choosing a hybrid schedule, free parking is provided at a high-rise office location. The role involves regular travel to various client sites to help manage projects on the ground, coordinate deliveries and installations, and ensure that solutions meet client expectations. Project assignments may vary, with some engagements lasting up to six months for large, complex installations, while other periods may involve managing multiple smaller projects simultaneously. The work environment is highly collaborative, involving close coordination with design, customer service, installation partners, and external stakeholders. Tools commonly used include Microsoft Office, Excel, Smartsheet, MS Project, Plangrid, ProjectSpec5, and CAD and design software. A monthly car allowance supports travel to client sites. The culture emphasizes high-quality service, strong communication, and long-term client relationships in a professional, project-driven setting.

Job Type & Location

This is a Permanent position based out of Seattle, WA.

Pay and Benefits

The pay range for this position is $80000.00 - $100000.00/yr.

Free parking pass if going onsite $250 car allowance since driving to client sites

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Jun 12, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on ziprecruiter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.