Operations Manager

Since 1969, Bliss Roofing has built a reputation across Oregon and SW Washington as a trusted, family-run roofing partner. We deliver expert residential and commercial services—including reroof, inspections, repairs, and metal or tile installations—handled entirely by our in-house team. With top industry credentials, solid warranties, and a culture focused on quality, reliability, and employee growth, we’re committed to excellence in every job. We offer a team-oriented environment with opportunities for career growth, and as we continue to expand, we seek reliable, safety-focused team members to support our operations! Position Summary The Operations Manager oversees all roofing production operations from post-sale release through project completion, ensuring jobs are completed safely, efficiently, on schedule, and to company standards. This role leads production and field operations teams, supports subcontracted crews, and drives operational consistency, customer satisfaction, and overall production performance. The Operations Manager serves as a hands‑on operational leader and player‑coach, partnering closely with field teams, office staff, and company leadership to troubleshoot issues, improve processes, and support company growth. This role is focused on operational execution and team leadership not sales, pricing strategy, subcontractor rate negotiations, or company budgeting. Location: Clackamas, OR - home base. Role is both in office and in the field leadership in the surrounding territory, going to projects. Company vehicle & gas card provided Key Responsibilities Lead daily production operations to ensure jobs are completed safely, efficiently, and to company standards Manage and support production staff, including Install Managers, Production Administrators, warehouse operations, and subcontracted crews Serve as the primary operations point of contact for customers, issue resolution, and overall satisfaction Troubleshoot operational, scheduling, quality, and profitability issues and partner with GM on improvements Collaborate with sales and leadership teams to plan job capacity, scheduling, and operational priorities Hire, onboard, coach, and develop production team members to support operational growth and accountability Lead weekly production meetings and maintain clear communication across field and office teams Oversee ServiceTitan (CRM) workflows, job costing accuracy, operational reporting, and production processes Monitor production metrics and drive efficiency, quality, customer experience, and profitability Ensure warehouse operations, materials, and logistics support seamless project execution Provide hands‑on operational support and step into responsibilities as needed to maintain workflow continuity Represent the company at community events, partnership functions, and industry‑related activities Ensure compliance with company safety standards, operational procedures, and quality expectations Qualifications Required 5+ years of roofing, construction, or production management experience Strong leadership, communication, and problem‑solving skills Experience managing teams, schedules, and operational priorities Proficiency with ServiceTitan or similar operational software Valid driver’s license with clean driving record Preferred Experience managing subcontracted installation crews Prior experience in roofing production or operations leadership Understanding of production metrics, job costing, and operational performance Schedule & Compensation Salary + performance‑based bonus opportunities Standard M-F business hours with occasional weekends as needed Pay Range: $90,000 - $110,000 + performance based incentives (dependent on experience) Job Type: Full-time Compensation & Benefits Disclosure Compensation for this role may be provided as hourly pay, salary, commission, piece‑rate, bonuses, incentives, or a combination of these methods, depending on the position. The Target Salary Compensation listed reflects our good‑faith estimate of what we reasonably expect to pay for this role, based on factors such as experience, skills, candidate geographic location, state the job is located in, historical trends, and business needs. Actual earnings may vary. Where required by law, we also provide a general description of benefits and other forms of compensation offered, which may include health insurance, retirement plans, paid time off, and other employee programs. Target Salary Compensation: $90,000 - $110,000 USD Full‑time employees are eligible to participate in the following benefits: Health, Dental, and Vision Insurance 401(k) with company match Company sponsored Life and AD&D coverage Paid Time Off Opportunities for growth and on‑the‑job training Why Join Us? At Bliss Roofing, we take pride in our people, our work, and our commitment to integrity. If you're looking for a company where you can grow professionally while making a real impact, we’d love to hear from you! Bliss Roofing is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, age, military service, or any other protected class. If you need a reasonable accommodation due to a disability, please contact Human Resources with your request and contact information. Applicant Privacy Policy We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years. 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