Operations Manager

Public Consulting Group LLC (PCG)PCG is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector.Our Human Services team helps state and municipal human services and economic development agencies keep their promises—responsibly and sustainably—to the children, adults, and families they serve. Join us and use your professional skills to build stronger communities and better serve populations in need by making meaningful and lasting changes in government organizations.ServicesProgram ConsultingFinance Consulting and Billing ServicesApplied TechnologyOutsourcing and OperationsStrategyProject and Grants ManagementAssessments and Feasibility StudiesResponsibilitiesDevelop and implement business approaches and strategies related to all contract requirements.Ensure business rules and practices are followed for all major processes in order to ensure standardization, consistency and compliance.Recruit, manage, and retain a team of high-quality staff.Proactively develop strong relationships with the client and stakeholders to ensure client expectations are met or exceeded.Provide monthly progress reports and other updates to client leadership regarding contract activities, staffing levels, issues, and risks; and participate in mid- and executive level project management meetings.Provide consultation to colleagues to solve business issues.Manage delivery of services, tracking progress and performance of staff and teams.Develop and oversee staff training and capacity-building efforts.Review the performance of staff and provide coaching, including soft skills and technical training, to assist employees in improving their performance.Ensure compliance with state and federal regulations and contract requirements in day-to-day operations.Ensure all program performance metrics are met.Manage and track project budget and invoicing.Identify trends in compliance issues and business practices.Ensure maintenance of standard operating procedures.Effectively prepare materials and respond to inquiries from representatives of federal oversight agencies.Required SkillsExcellent leadership, management, and written and verbal communication skills.Knowledge of business and management principles involved in project management, strategic planning, resource allocation, human resources modeling, leadership technique, and coordination of people and resources.Ability to engage and develop relationships across multiple organizations.Ability to work across all levels of management and staff.Ability to prioritize work and meet deadlines.Ability to establish and maintain professional relationships with federal, state and county agencies as well as the general public.Ability to work independently, requiring minimal supervision, and on multiple initiatives simultaneously.Proficient with Microsoft Office.QualificationsEducation: Bachelor's degree or higher, preferably in a related field.Experience: 5+ years relevant work experience. Proven track record of successfully managing teams of direct report employees. Experience with review and interpretation of federal and state laws, regulations, and statutes.Compensation: $99,100 – $140,000PCG does not sponsor newly hired foreign national workers for work authorization, including H-1B sponsorship.EEO Statement: Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.