Animal Care and Client Services Technician

Job Description

Job Description

Position Summary: 

Responsible for animal care and client services 

Essential Duties and Functions: 

Animal Care 

•               Provide adequate food and water to shelter animals daily 

•               Monitor animals and immediately report health or behavior abnormalities to supervisor 

•               Participate in stress and disease reduction efforts through purposeful and compassionate handling and 

placement of animals in the shelter environment 

•               Perform animal bathing and basic grooming 

•               Assist with animal intake, evaluation, and treatment 

•               Create and maintain necessary animal records, perform data entry

•               Ability to drive pets to and from the vet/events

Facility Care 

•               Follow established disease control protocols to daily clean, disinfect, and maintain shelter kennels and general     

area          

•               Operate laundry and dishwashing equipment 

•               Restock cleaning areas with supplies and equipment 

•               Maintain equipment in working condition, report equipment or supply needs to supervisor 

•               Maintain work and general areas in an organized manner 

People Care: 

•               Cultivate positive client ,volunteer and coworker relations through professional, courteous, and educational 

interactions 

•               Assist clients with animal adoption process; facilitates client/animal interactions to insure a safe and pleasant 

experience 

·             Process adoptions using shelter software (petpoint)

·             Answer adoption requests and questions through email responses.

•               Practice and encourage the humane treatment of animals 

•               Provide quality customer service to clients, volunteers, and staff while actively promoting our mission, services, 

programs, and events 

•               Promote donation and giving opportunities as appropriate 

•               Work cooperatively with all volunteers, recognizing the talent and commitment they bring to the Society 

Safety: 

•               Ensure a safe work environment; following all safety guidelines, including PPE, and modeling safe work practice 

•               Take immediate action to address any safety concerns that could put a staff member, volunteer, client, animal,             or the organization at risk 

Physical Requirements and Work Environment: 

•               Work is performed in a kennel/shelter setting and outdoors 

•               Frequent bending, reaching, kneeling, climbing stairs, walking and, standing on feet 8­-10 hours per day while 

performing job functions 

•               Exposure to disinfectant solutions when cleaning 

•               Exposure to various weather conditions when working outdoors 

•               Subject to animal bites and scratches while handling animals of questionable temperament 

•               Occasional lifting of up to 50 pounds with reasonable accommodations 

•               Consistently exposed to animals and animal allergens under conditions with limited alterations available 

•               Tetanus inoculation is recommended 

Reporting Relationships and Contacts: 

•               Reports to Operations Supervisor/Operations Manager

•               Mentors and monitors volunteers/community service workers 

Qualifications (Required): 

•               High school diploma or equivalent 

•               Customer service experience 

•               Available to work weekends, holiday shifts, and overtime as needed

•               Driver’s License with a good driving record

Knowledge, Skills, and Abilities: 

•               Commitment to the mission, values, goals, and success of DFW Humane Society

•               Highly motivated, out­going, polite, and professional manner 

•               Team player, able to work in a fast-­pace environment and multi-task

•               Compassion for animals, comfortable working in the shelter environment and willing to accommodate animals in 

the work place 

•               Knowledge of animal breeds and behavior helpful 

•               Computer skills in a Windows environment 

•               Ability to learn various computer programs including our shelter software (petpoint)

•               Good writing and verbal communication skills

This job description reflects the assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned.