Program Manager, Student Experience (Career/Employability)

The Program Manager, Student Experience within the Student Success team plays a pivotal role in advancing initiatives aimed at preparing and supporting students throughout their academic journey. Key responsibilities include enhancing new student onboarding, collaborating with key stakeholders, developing, and delivering new student support offerings, and providing direct student support as needed. Essential Duties and Responsibilities: Manage multiple projects within the program, ensuring alignment with organizational goals and objectives. Develop and manage program schedules. Coordinate and collaborate with cross-functional teams, including marketing, advising, admissions, faculty, and operation teams. Identify and mitigate risks, resolve issues, and ensure the timely completion of program deliverables. Convey program status, progress, and challenges to stakeholders and senior management. Lead continuous improvement initiatives to enhance program efficiency and effectiveness. Contribute to the design and development of new student onboarding content and lead the execution of current onboarding initiatives. Support retention and outreach initiatives for new students. Address and resolve student issues and challenges within key aspects of the academic onboarding process and connect students to appropriate resources. Deepen understanding of the new student population and drive optimizations based on gathered insights. Enhance the new student onboarding experience by tailoring it to the unique needs of various student segments and documenting best practices. Formulate recommendations for enhancing the onboarding process and collaborate with cross-functional teams to implement these improvements. Train, inform, and inspire key stakeholders about quarterly onboarding plans, fostering excitement and awareness. Seek additional ways to add value and perform other duties as assigned to support the University's goals and mission. Job Skills: Experience in academic support and outreach and ability to design, develop, and deliver new student experiences. Ability to produce concise reports and dashboards with findings and recommendations. Flexibility in a fast-paced, changing environment with comfortability navigating ambiguity and piloting new experiences. Strong organizational and project management skills with ability to manage competing priorities. Proven relationship-building skills, high emotional intelligence, and ability to communicate effectively internally and externally. Commitment to fostering inclusion and belonging in higher education. Models SEI’s Success Behaviors: Inclusive Teamwork, Continuous Learning, Mission-Driven Execution, and Innovative Problem Solving. Proficiency in MS Office and relevant technology required for the role Work Experience: 4+ years of experience in student support, advising, student success/affairs with expertise supporting students through the academic lifecycle. Program Management experience is required. Education: Master’s Degree from a regionally accredited institution is preferred. Bachelors required. Other: Must be able to travel occasionally should a business need arise. For most roles travel would not be common. Travel may involve plane, car, or metro. In accordance with ADA policies, reasonable accommodations regarding travel limitations can be provided. Travel will be more common for roles such as Account Executives (25 - 50%), senior leaders (10 – 20%) or Capella Core Faculty (5 – 10%). Ability to work onsite in Corporate or Campus location (in a typical office environment) may be required based on role. If so, this would include being mobile within the office, including movement from floor-to-floor using elevators or stairs. If offsite or hybrid role, you must have access to work in a setting which enables you to meet all requirements of the role (including privacy, reliable internet access, phone, ability to video conference, etc.) at a remote location. Faculty and Federal Work Study roles require access to work in a setting which enables meeting all requirements of the role (including computer, privacy, reliable internet access, phone, ability to video conference, etc.) at a remote location. This role may require lifting, however reasonable accommodations will be provided in accordance with our ADA policies. Must be able to meet critical thinking and problem-solving aspects aligned to job duties, as well as effectively communicating with co-workers. Must be able to work more than 40 hours per week when business needs warrant. Accommodations related to schedule may be considered. Able to access information using a computer. Other essential functions and marginal job functions are subject to modification. Applicants must be authorized to work in the United States. Visa sponsorship is not available for this position. $82,400-$97,400 is the expected starting pay for this position. This offer is based on current budgetary guidelines and additional factors outlined below. SEI offers a comprehensive package of benefits to employees scheduled 30 hours or more per week. In addition to medical, dental, vision, life and disability plans, SEI employees may take advantage of well-being incentives, parental leave, paid time off, certain paid holidays, tax saving accounts (FSA, HSA), 401(k) retirement benefit, Employee Stock Purchase Plan, tuition assistance as well as entertainment and retail discounts. Non-exempt employees are eligible for overtime pay, if applicable. Careers - Our Benefits, Strategic Education, Inc SEI is an equal opportunity employer committed to fostering an inclusive and collaborative culture where individuals can grow their careers and contribute fully. We strive to attract talent with broad experiences, skills and perspectives. We welcome applications from all. While it is not typical for an individual to be hired at or near the top end of the pay range at SEI, we offer a competitive salary. The actual base pay offered to the successful candidate may vary depending on multiple factors including, but not limited to, job-related knowledge/skills, experience, business needs, geographical location, and internal pay equity. Our Talent Acquisition Team is ready to discuss your interest in joining SEI. The expected salary range for this position is below. $75,800.00 - $113,700.00 - Salary If you require reasonable accommodations to complete our application process, please contact our Human Resources Department at View email address on click.appcast.io.