Manager - Tropical Smoothie Cafe Hampton

Looking for a leader to become the foundation of our Tropical Smoothie Cafe family in Hampton with potential to grow into a bigger role.

Qualifications

• Ability to train and coach crew members and develop future leaders of our Tropical Smoothie family
• Experience with ordering from vendors, receiving orders and inventory control
• Knowledge of labor, food cost and other cost management for operation
• Ability to oversee day to day operations of a restaurant
• Two or more years of restaurant experience, including progressive supervisory experience
• Legally able to work within the State and Federal guidelines
• Valid driver's license
• Ability to multi-task and remain positive in sometimes stressful working conditions
• Serve Safe Certified required (or willing to get certification within 60 days)
• Ability to oversee day to day operations of a restaurant

Responsibilities

• SUMMARY OF RESPONSIBILITIES The Assistant Manager is responsible for leading the FOH and BOH operations of the Cafe

• The manager will spend significant time performing managerial duties, as well as some back of house cooking/smoothie functions

• Key responsibilities include helping with hiring, managing staff, training new and current staff and disciplining restaurant team members whenever necessary

• The assistant manager is responsible for ensuring excellent guest experience, the safety of our guests, team members and property, and product quality

• The position will lead and develop the assistant manager to drive catering and increase sales

• The assistant manager must hit operational and sales goals for the Cafe, as well as operate within brand standards

• Bring energy and a smile to work every day

• Operate well in impeccably clean, efficient and organized restaurant environments

• Wears an "owner's hat" in operating the store

• Knowledgeable and proficient in each position within the cafe

• Successful completion of the Cafe Basics, Certified Trainer, and Crew Leader Training Programs

• Recruits, interviews, hires, and trains new Crew Members to ensure the café is staffed at the appropriate level

• Manages and delegates daily functions of the café including prepping product, making food and smoothies, serving customers, and completing daily and weekly cleaning duties

• Leads and coaches staff during each shift to ensure brand standards are upheld

• Manages the brand experience, including hospitality, quality control, and speed of service

• Ensures all safety and security policies are being followed as set by the brand

• Monitors sales growth and cost control of the store against the budgeted expectation and historical performance to maximize profitability

• Leads marketing and promotional campaigns

• Executes marketing and sales programs following guidelines

• Hires and trains cross functional Team Members to ensure the store is staffed at the appropriate level

• Manages labor to ensure proper staffing levels to meet the budget and sales strategy

• Creates a Schedule that meets labor goals while making sure the store is running to standards

• Manages the inventory and par levels weekly

• Conducts inventory weekly

• Ensures equipment is operable to execute brand standards

• Drives servsafe compliance and proper food handling procedures

• Performs any additional tasks necessary to run the store

• Bending, lifting and carrying up to 30-50 pounds to perform duties like stocking, refilling ice or taking out trash

• Constant face-to-face interactions with crew members and customers

• Assistant Managers can expect to have a 45-50-hour work week during the busy times of the year (40-45 when it is slower), dictated by the needs of the business

• Some early mornings, late evenings, weekend, and/or holiday hours and will have additional opening/closing responsibilities

• Leads Crew Members and Shift Leaders by demonstrating Tropical Smoothie Cafes core values in all interactions

• Comply with the Tropical Smoothie Cafe uniform and personal hygiene polices for each shift

Tropical Smoothie Cafe's menu boasts bold, flavorful smoothies with a healthy appeal, all made-to-order from the freshest ingredients. We find that superior, simple ingredients including real fruits and veggies just tastes better.