Assistant Shop Manager - Truck Services

Travel Center Location: TA 10100 US 59 Shepherd TX 77371 The Truck Service Assistant General Manager is a key leadership role supporting the General Manager in running a busy Truck Service Center. You will help lead technicians and service advisors, ensure fast, high-quality repairs, maintain safety and compliance standards, optimize shop efficiency, and contribute to revenue growth through parts, service, and tire sales in a fast-paced 24/7 environment. This hands-on position is ideal for a motivated leader with solid technical knowledge of heavy-duty truck repair, proven team management skills, and a strong focus on customer service and operational results. Reports to: Truck Service General Manager Requirements Key Responsibilities Assist the General Manager in overseeing all Truck Service Center operations, including service bays, parts inventory, and customer interactions Support technicians with troubleshooting, diagnostics, and timely, high-quality repairs on heavy-duty trucks, trailers, and related equipment Help recruit, train, coach, mentor, and develop a high-performing team of diesel technicians and service staff Enforce strict safety protocols, environmental regulations, company policies, and industry standards (OSHA, DOT, etc.) Monitor shop productivity, workflow, repair turnaround times, and customer satisfaction to drive continuous improvement Assist with parts and tire inventory management, cost control, and vendor relationships Contribute to revenue growth by identifying upselling opportunities for preventive maintenance, parts, and additional services Handle customer concerns professionally, resolve issues quickly, and build loyalty with professional drivers and fleet operators Support scheduling, labor management, and shift coverage to ensure reliable 24/7 service availability Track key metrics (sales, margins, efficiency, safety) and collaborate on initiatives to improve performance Promote truck service offerings and help increase utilization across the Travel Center Qualifications 3-5+ years of progressive leadership experience in truck service, diesel repair shops, heavy equipment maintenance, or travel center truck care (preferred) Strong technical knowledge of heavy-duty truck and trailer systems, diagnostics, and repairs Demonstrated success leading and developing technical teams in a high-volume, fast-paced setting Customer-focused mindset with the ability to handle pressure and deliver exceptional service Experience managing parts inventory, controlling costs, and working with shop management systems Excellent communication, organizational, and problem-solving skills Flexibility to work varied shifts, including evenings, weekends, and holidays Valid driver's license with a clean record; CDL preferred. ASE certifications or manufacturer training a strong plus Benefits Compensation & Benefits Competitive base salary commensurate with experience and location Comprehensive benefits package including medical, dental, and vision coverage, 401(k) with company match, PTO, and employee perks at LV Petroleum locations Strong growth opportunities as our Truck Service network continues to expand nationwide What We Offer The chance to play a visible leadership role in a high-growth company focused on supporting America's trucking industry Direct impact on operational excellence, team development, and service center profitability Entrepreneurial culture with access to senior leadership and clear advancement paths Competitive rewards directly linked to the success of the Truck Service department LV Petroleum is an equal opportunity employer. #J-18808-Ljbffr LV Petroleum LLC