Lead Customer Service Representative

Job Description Waste Connections is a leading integrated waste services company providing solid waste collection, disposal, transfer, and recycling services across the U.S. and Canada. We take pride in being a different kind of company with a culture built on trust, empowerment, and community impact. Our team members are self‑directed, solutions‑oriented, and committed to making a positive difference every day—both in their careers and in the communities we serve. If you’re looking for a customer service role with stability, growth, purpose, and a supportive culture, this is the place for you. About the Customer Service Representative Role As a Customer Service Representative (CSR) at Waste Connections, you’ll play a critical role in supporting our customers and ensuring safety and service excellence for our drivers and our communities. Key Responsibilities Handle a high volume of incoming customer calls with professionalism and accuracy. Process customer requests including new service setup, service changes, and service discontinuations. Accept customer payments and assist with billing questions or account updates. Collaborate with internal teams and customers to determine service needs and resolve issues. Provide safe, cost‑effective, environmentally responsible solutions to customer service concerns. Manage escalated customer calls. What We’re Looking For 2+ years of high‑volume customer service experience Proficiency with Microsoft Word, Excel, and Outlook Strong verbal and written communication skills A proactive mindset and dedication to customer satisfaction Ability to problem‑solve and work in a fast‑paced environment Bilingual in Spanish and English is a plus What You’ll Get From Us Competitive Pay: $23.00 per hour 401(k) with company match — invest in your future Comprehensive healthcare benefits including Medical, Dental, and Vision Employee Perks & Programs: Mental Health Employee Assistance Program Emergency Travel Assistance Prepaid Legal Plan Employee Stock Purchase Plan Scholarship opportunities for children Employee Relief Fund for financial emergencies Insurance Coverage: Life Insurance, Short‑Term Disability, and Long‑Term Disability Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status. Waste Connections is an integrated solid waste services company that provides solid waste collection, transfer, disposal and recycling services in mostly exclusive and secondary markets. Our goal is to create an environment where self-directed, empowered employees strive to consistently fulfill our constituent commitments and seek to create positive impacts through interactions with customers, communities, and fellow employees. OUR PEOPLE MEAN EVERYTHING TO US Waste Connections is always working to protect the health of the communities we serve, and we are grateful for the hard work and dedication that you bring to your job every day. Working here means you are a safety-minded individual who is making important contributions on a daily basis that will make a positive impact on those around you. We appreciate that you are a person of integrity who takes pride in the work you do. Our Opportunities BUILD TALENT FROM WITHIN People who want to gain valuable professional experience will find that Waste Connections is a fantastic place to work. You’ll enjoy the opportunity for beneficial training and professional development opportunities that can help enhance your skills and lead the way to a more promising future. LET’S REALIZE YOUR GOALS TOGETHER Bring your passion to succeed and you’ll quickly discover that great opportunities are all around you. At Waste Connections, you’ll thrive if you are friendly, dedicated, and prefer a work hard/play hard culture that is focused on maintaining our reputation as the premier waste services company in the markets we serve. Bring your passion to succeed and you’ll quickly discover that great opportunities and people are all around you. We operate a highly decentralized structure, so we look for energetic individuals who can demonstrate individual initiative and creativity and prefer a work hard/play hard team environment and culture. At Waste Connections, diversity and inclusion are essential to our success. We hire and empower great, capable people from a wide variety of backgrounds and lead with our values. For more than 20 years, we have maintained a culture of safety, integrity and service to build a great place to work. Our culture is built on taking care of each other and the communities we serve.