IT Technician I

Brief Description At Sabre Industries, we connect and power America’s communities with world-class utility and telecom solutions. We reliably build a better world together; one customer, one team, and one community at a time. Our teams live out the organization’s core values of integrity, commitment, innovation, and connection. That’s how we continuously exceed our high standards of enterprise excellence—by creating a space for our engaged employees to thrive. With consistent hiring opportunities nationwide and countless career levels, chances are the next big step on your career path starts here. We work with our employees to create customized career paths and development in all facets of the organization. People will always be our greatest asset and we place emphasis on enhancing the lives of our employees. Position Summary The IT Technician is responsible for maintaining, configuring, installing, and troubleshooting of company owned hardware and software systems. Provides IT related customer service and technical support to all users company-wide. Essential Duties Installs new or upgrades PC, printer, and accessory equipment for individual users. Maintains an accurate inventory of all PCs and PC-related equipment. Responds to assigned Help Desk tickets within established guidelines. Maintains favorable customer relations by handling requests in a tactful, timely and professional manner. Empowers end users by training and educating. Participates in after hours on-call rotation for the Production Support group. Interacts with network services and/or applications development teams Maintains currency and high level of technical skill in field of expertise. Escalates more complex problems using Departmental resources and Product Support Performs other duties as assigned. Position Requirements Education: Associate’s degree in Computer Science or equivalent experience is required Experience Up to 2 years hands-on support experience or equivalent Working knowledge of PC hardware, network printers, and phone systems Working knowledge of Microsoft desktop operating systems and Microsoft Office products Skills Strong troubleshooting and problem-solving skills Strong customer-service orientation at all times Occasional travel may be required Must possess demonstrated analytical and problem solving skills Must be able to effectively communicate with individuals within all levels of the organization. Must be dependable and motivated Regular and timely attendance is required Physical Requirements This is an office position requiring the use of office equipment such as a computer, copier, fax, phone, etc. most of the day While performing the duties of this job, the employee is regularly required to use hands to type, finger, handle, or feel and reach with hands and arms Frequently required to sit; talk and hear Must be able to stand and walk out onto production floor and walk to offices as needed Work may include frequent kneeling and stooping Work may include lifting objects weighing up to and sometimes exceeding 50 pounds Benefits At Sabre Industries, we invest in your future with a competitive benefits program. As a full-time employee, you are eligible for: Medical, Dental & Vision coverage 401(k) with Company Match Continuing Education & Tuition Reimbursement Life and Disability Coverage Paid Time Off & Paid Holidays Health and Wellness Resources Employee Discounts Sabre Industries is an Equal Opportunity Employer: M/F/Vets/Disabled/Sexual Orientation/Gender Identity #J-18808-Ljbffr