Assistant Manager: Grown Brilliance

Assistant Store Manager

Grown Brilliance was founded by Akshie Jhaveri, a third-generation jeweler. Inspired by her family's legacy, Akshie launched a collection and then a company whose mission was to create a transparent and value-driven approach to jewelry with 100% conflict-free lab-grown diamonds always of the highest quality that never compromise on style or value. Grown Brilliance was founded with the understanding that the right jewelry has the power to transform how you look and feel, and we strive to bring you that power with our commitment to timeless jewels and conscious living.

As a proud minority-female-founded and 75% female-led company, Grown Brilliance's commitment to Akshie's founding mission is only matched by our commitment to supporting brilliant women who continuously push commercial and creative boundaries to empower and inspire future generations of women to pursue their passions. Telling their stories is an integral part of writing our own.

We are seeking a passionate and driven Assistant Store Manager for our boutique on Melrose. As a key member of the leadership team, you will drive team performance and development, fostering a culture that embodies the brand's commitment to excellence, craftsmanship, and exceptional client experiences.

In this role, you will inspire your team to deliver memorable, elevated customer experiences while supporting the store's operational success. In partnership with the General Manager, you will help hire and develop top talent, implement sales and client retention strategies, and uphold the brand's high standards for store presentation, cleanliness, visual merchandising, and inventory management. You will also support the planning and execution of in-store events and brand-driven activations, ensuring they reflect the brand's luxury positioning and create meaningful experiences for clients.

You will lead by example on the sales floor, ensuring a seamless, client-centered experience while supporting daily operations, including opening and closing procedures. Additionally, you will assist in executing promotional events and activations, helping to engage clients and elevate the brand presence in-market. Flexibility to adapt to a dynamic retail environment is essential, and proficiency in retail technologies such as POS, Google Suite, Endear, and Slack is highly valued.

Hourly Pay Range: $27- $30 (hourly-plus-commission model; compensation determined by experience, skills, and qualifications).

Position Qualifications

• 2+ years of leadership experience in a luxury retail boutique, with strong knowledge of fine jewelry or premium accessories.
• Proven ability to cultivate and manage client relationships, building loyalty and repeat business.
• Experienced people leader, skilled in coaching, feedback, and performance management to develop high-performing teams.
• Flexible availability, including evenings, weekends, and holidays.
• Energetic, professional presence on the sales floor, able to stand and walk for extended periods.
• Must be 18 years or older.

Interpersonal Skills

• Entrepreneurial & Client-Focused Leader: Drives results, elevates team performance, and cultivates future leaders through an ownership mindset and strong clienteling skills.
• Adaptable & Strategic Thinker: Navigates a dynamic retail environment with a growth mindset, solving challenges creatively.
• Collaborative Team Player: Builds strong relationships, gives and receives feedback effectively, and thrives in partnership with peers and leadership.
• Exceptional Communicator: Conveys information clearly, provides constructive feedback, and fosters positive team and client interactions.
• Professionalism & Discretion: Handles client interactions and sensitive situations with empathy and confidentiality.
• Brand Expertise: Possesses deep knowledge of products and brand, enhancing client experiences.
• Operational Efficiency: Delivers high-quality work while maintaining smooth store operations.

Key Performance Indicators (KPIs)

• Sales & Profitability: Achieve and exceed store sales targets, driving conversion, average order value (AOV), and units per transaction (UPT).
• Client Engagement: Maintain high Net Promoter Scores (NPS) and client retention through personalized outreach and relationship-building.
• Operational Compliance: Ensure inventory accuracy, visual standards, and procedural excellence.
• Team Retention & Development: Foster a loyal, engaged team through proactive coaching, recognition, and growth opportunities.

Leap offers a competitive total rewards package, which includes:

• Unlimited PTO (blackout periods apply)
• Commission Eligible
• Healthcare benefits (medical, dental, vision)
• Flexible time off (paid company holidays, unlimited paid time off, sick leave, parental leave)
• Access to company perks (commuter benefits, 401K, paid sabbatical, employee discounts at Leap stores, employee referral bonus)
• Employee Assistance Program
• Employee discount + wardrobe allotment for participating Leap brands

However you identify, whatever your path to get here; Leap celebrates diversity and is committed to maintaining a safe, rewarding and inclusive environment where Leapers thrive individually and as a team. In order to achieve our mission, building the world's largest network of branded retail stores powered by data, systems and scale; we need to work hard to foster a diverse community to support the brands and customers we serve. These aren't just words, this is who we are. We know that our differences are what make our organization special and are paramount to our culture. Your age, skin color, beliefs, sexual orientation