Member Service Representative III (Bank Teller)

Position: Member Service Representative (Bank Teller) Pay Range: $21.00 to $23.50 per hour FLSA Classification: Non-Exempt What You’ll Do: As a Member Services Representative, you’ll be at the heart of creating exceptional experiences that truly make a difference in our members’ financial journeys. Guided by our mission of “Exceeding Members’ Expectations,” you’ll build meaningful relationships through every interaction—delivering service that is not only professional and efficient, but genuinely warm and helpful. In this dynamic role, you’ll have the opportunity to connect members with the right products and services by understanding their needs, all while achieving—and surpassing—sales goals that reflect your impact. You’ll play a vital part in advancing organizational initiatives and promotions, all while maintaining top-tier service standards. If you’re driven, people-focused, and eager to grow, you’ll thrive as you continuously expand your knowledge of credit union offerings, operations, and compliance, with access to ongoing training that supports your professional development and success. Benefits and Perks: 100% covered Medical/Dental/Vision for Team Members 401(k) plan with match Profit-Sharing Plan Loan Discounts Paid Holidays Paid Time-Off And more! Essential Duties and Responsibilities: Perform tasks independently, analyze research, and resolve problems and members’ issues with minimal supervision Consistently adhere to sales and service guidelines to provide an exceptional member service experience Receives and disburses funds, posts deposits, loan payments, transfers, withdrawals, additions, and deletions of authorized account signers Processes loan advances from credit card or line of credit accounts Issues cashier's checks Balances cash drawer daily Operates computer terminals and maintains records of various transactions. May conduct limited activities associated with opening new accounts. Assist members with complex requests Create a welcoming, friendly, professional environment when interacting with the public Supports and actively promotes all marketing campaigns Consistently achieve cross-sell goals by promoting and selling products and services to fit the member's needs Scan and balances check in preparation for check processing Assist in processing school bags and in balancing the cash vault You might be required to perform your duties at different branch locations Assist in the training of new team members Requirements Experience/Education Requirements: High school diploma or equivalent 1-3 years of credit union/banking experience. Previous teller or equivalent experience serving customers. Knowledge of banking and/or credit union regulations and statutes Desired certifications in the following areas: None Other Skills and Abilities: Strong interpersonal skills, a positive attitude, and a willingness to assist others Ability to identify members’ opportunities for financial improvement, communicate recommendations, and provide support Effective verbal and written communication skills Reliable attendance and good judgment Basic math skills and organizational ability Projects a professional image Bilingual (Spanish/English) proficiency preferred #J-18808-Ljbffr Foothill Credit Union