Client Specialist Supervisor

Job Description Job Description Are you a strong leader who thrives in a fast-paced environment and knows how to turn calls into revenue?

Greener Solutions is looking for a Call Center & Dispatch Supervisor to lead our front-line team, maximize booking rates, and keep our technicians’ schedules full and efficient. This is a high-impact role where your leadership directly drives company growth and customer satisfaction.

What You’ll Do
Lead, train, and coach customer service reps (CSRs) and dispatchers
Manage call center operations and assist with dispatch scheduling
Turn incoming calls into booked appointments and revenue
Manage call volumes for outbound calling to attain new bookings
Monitor call quality, booking rates, and team performance
Handle escalated customer concerns with professionalism
Assist with outbound calls to fill the schedule when needed
Track KPIs like call volume, booking rate, and response times
Improve systems, scripts, and workflows for better performance
Report weekly results and performance insights to leadership

What We’re Looking For
Experience call centers, managing call centers, or similar role
Strong leadership and team development skills
Ability to multitask in a fast-paced, high-volume environment
Performance-driven mindset (metrics, goals, accountability)
Excellent communication and problem-solving skills
Preferred but not required experience in home services (HVAC, plumbing, electrical) is a plus

What You’ll Get
Competitive base pay + spiff opportunities
Growth and advancement opportunities
A team that values performance, accountability, and winning
The ability to directly impact company success

Why This Role Matters
You are the engine behind our daily operations—ensuring calls are answered, jobs are booked, and your team stays productive. Your leadership will directly impact revenue, customer experience, and team success.
Company Description Greener Solutions Heat & AC has served the Central Valley for over 45 years. We are a trusted, local & experienced company providing residential heating and air needs/repairs. At Greener Solutions Heat & AC we understand the importance of "Going Green" and know it is the little things we can do to help the environment.

Whether we are installing a new air conditioning unit or new windows, we provide the most up-to-date, eco- friendly, energy efficient equipment.

If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by the team, customers, and where your work has a direct effect on the success of the company. If this sounds like you and you can add your special skills to the “Green Team”, spend a little time learning more about us by visiting Company Description Greener Solutions Heat & AC has served the Central Valley for over 45 years. We are a trusted, local & experienced company providing residential heating and air needs/repairs. At Greener Solutions Heat & AC we understand the importance of "Going Green" and know it is the little things we can do to help the environment.\r\n\r\nWhether we are installing a new air conditioning unit or new windows, we provide the most up-to-date, eco- friendly, energy efficient equipment.\r\n\r\nIf you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by the team, customers, and where your work has a direct effect on the success of the company. If this sounds like you and you can add your special skills to the “Green Team”, spend a little time learning more about us by visiting