Operations Manager (Consulting)

Operations Manager

Audigy has been named one of The Oregonian's 2025 Top Workplaces — a recognition that reflects our people-first culture and our shared drive to do meaningful, impactful work every day.

At Audigy, everyone contributes to a bigger mission: helping our members and their teams achieve their personal, professional, and financial goals through business success. We're passionate about unlocking potential — in our members, in their teams, and in ourselves. Our success is built on empowering others to grow, thrive, and reach new heights. That's why we're committed to being an employer of choice — a place where you can do great work with great people and make a real difference.

Culture We're looking for someone who's not just willing but excited to be part of a professional, people-first culture. As a member of the Strategic Business Unit (SBU) team, you'll embody the values we hold high: teamwork, resilience, and strategic thinking. You take pride in delivering exceptional work, love collaborating with others, and believe that when one of us wins, we all win. At Audigy, whether we're celebrating success or learning from challenges, we do it together.

If you're ready to join a Top Workplace that's making a real impact and changing lives — we'd love to meet you. Apply today!

Compensation & Benefits We're proud to offer a comprehensive package designed to support your personal, professional, and financial goals:

• Competitive Pay: Salary range is $75,000-$85,000 dependent on experience, plus a $75 monthly cell phone allowance and a performance-based incentive plan
• Health & Wellness: Robust medical, dental, and vision coverage, plus a free membership to Cascade Athletic Club
• Financial Security: 401(k) with a generous company match
• Work-Life Balance: Generous PTO and paid company holidays
• Life & Family Benefits: Paid parental and family leave, daycare Flexible Spending Account, and a hearing instrument benefit
• Professional Growth: Education reimbursement to support ongoing learning
• And more ways we invest in you: Additional perks and programs designed to support your well-being and success

This is a hybrid position that requires regular in-office work. Candidates must reside in the greater Vancouver–Portland metropolitan area.

Position Summary:

The Operations Manager is responsible for coaching small-business owners through evidence-based strategic business platforms while perpetuating growth in their businesses. By establishing a high level of trust and cultivating relationships, they execute business-development plans with account management and solutions-selling. The Operations Manager sets measurable goals for their team and members while ensuring Audigy's brand image is maintained, preserved, and enhanced through new and existing members' market shares.

Performance Objectives:

• Communicate, track, measure performance, and coach members and cross-functional teams (Strategic Business Unit, or SBU) to achieve targets and goals
• Update data, coordinate with SBU partners as necessary
• Provide consulting, coordination, and/or delivery of services related to professional development, human resources, IT, and business development
• Create and deliver member-centered solutions through presentations, KPI analysis, and a consultative approach
• Prepare and execute organizational strategies, policies, and practices for members that take into consideration both short- and long-term goals
• Act as project manager for members on various activities
• Establish multiple-level contacts within members' businesses by presenting to, consulting with, and cultivating relationships at all levels
• Work collaboratively with SBU and Shared Services teams
• Consult with SBU team, Operations Manager cohort, and SBU Regional Directors to expand membership communication tools that provide effective notice of the need for contingency plans and/or corrective action before a situation becomes reactive
• Responsible for directly and indirectly interacting with SBU team and membership base to improve all systems and processes that drive the financial success of the members' businesses
• Responsible for sending or ensuring call agendas, reports, and action plans before calls

Competencies:

• Demonstrated strong analytical skills and strategic perspective
• Excellent customer-service orientation with strong verbal and written communication skills
• Strong organizational and time-management skills necessary, with a strong ability to thrive in a fast-paced environment with multiple tasks, deadlines, and priorities
• Basic to intermediate proficiency in Microsoft Office, including Outlook, Excel, and PowerPoint

Qualifications:

• Bachelor's degree in related field of study or equivalent work experience (required)
• 3+ years' experience in strategic planning and execution on an operational level (required)
• Experience working with and an understanding of financial modeling and budgeting (preferred)

Working Environment:

• Hybrid work environment (work in-office minimum three days per week required)
• Travel required – up to 25%
• Full-time position working Monday–Friday, 8am–5pm

Physical Demands:

This position will spend long hours sitting and using office equipment and computers, which can cause muscle strain. This position will also have to do some lifting of supplies and materials from time to time.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, hybrid schedule, and activities may change at any time with or without notice.

Equal Opportunity Employer

GN Hearing is an equal opportunity/affirmative action employer committed to cultural diversity in the workplace. GN Hearing openly supports and is fully committed to the recruitment, training, and promotion of all individuals, without regard to race, color, creed, religion, national origin, ancestry, sexual orientation, disability, age, gender, maternity, marital status, status with regard to public assistance, or any other classification protected by state, federal, or local law or ordinance.

Disability Accommodation

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