Laboratory Field Implementation Specialist

This position requires up to 95% travel Monday through Friday. The Field Implementation Specialist is an entry-level, national position that serves as the primary liaison representative providing post-sales customer support during the installation, implementation, and training of clinical chemistry and immunoassay analyzers/instruments. You will be mentored to provide highly visible, self-supervised, self-directed, and extensive onsite advisory customer support. While some job tasks may be performed remotely, this is a field-based, national role which requires 95% travel to client sites, including overnight travel Mon-Fri every week. Additionally, you will need to currently reside within 50 miles from a major, metropolitan airport in the US since relocation benefits are not provided. The Opportunity Learns and provides entry-level support as the primary liaison/customer support representative throughout each customer implementation Validates analyzer installations (check the accuracy of the analyzer) Identify training gaps by assessing customers\' organizational structure, analyzers/instruments, workflow, and current knowledge/experience Develops and delivers training to customers, set up processes and expectations, including planning and coordination for implementation Provides first-level of support and problem solving of issues that arise for customers during the lifecycle of the solution; refers only the most complex issues to higher levels Identifies opportunities for new system consumables for clients (i.e. reagents, primary antibodies, biomarkers, software) This is a field-based role Who You Are Associate’s degree in Medical Technology, Information Technology, Computer Science, or Clinical Laboratory Sciences 3 years previous experience in a clinical laboratory or IT support in a clinical lab environment Preferences ASCP certification Ability and willingness to rapidly gain and apply new knowledge, solutions, and skills for Roche chemistry and IT solutions Effective customer communication skills (written and verbal), positive attitude, helpful customer interaction, and fostering of strong internal and external customer relationships Effective time-management, organization, and prioritization skills Ability to work as a field-based individual contributor with independence and autonomy #J-18808-Ljbffr