Associate Executive Director

Associate Executive Director At MBK Senior Living, we're committed to putting people first– our residents and team members. Exceeding expectations and enriching lives drives our day-to-day. And it's all powered by Yoi Shigoto, a Japanese concept that translates to "good, quality work." It's more than a mantra. It's part of our company-wide commitment to build trust, set high standards, and develop potential in ourselves and others! Whether you're looking for a flexible, part-time job or the pathway to a lasting career, you'll find it here at MBK Senior Living–and a whole lot more! Impacting lives and building lasting relationships Executing exceptional signature programs in dining, fitness, wellness, and care A supportive community team that encourages personal and professional growth and celebrates your success A fun-filled, energetic environment that's centered in hospitality and high-quality service Competitive salaries Professional development, training, and personal coaching through our Mentor, Buddy, and Executive Director in Training Programs Education loan assistance & scholarships Financial and legal services Team Member discounts Health and Wellness resources Rich benefits package including Medical, Dental, Vision and 401k matching up to 4% Childcare and eldercare assistance Flexible spending accounts Job Description Salary: $85,000-$90,000 Job Summary The Associate Executive Director (AED) is a strategic, hands-on leadership development role for a high-potential leader. Under the direct supervision of the Executive Director (ED), the AED supports day-to-day operations and actively prepares to assume full responsibility for the overall management and direction of the community in accordance with all federal, state, local, and licensing regulations, as well as all company policies and procedures. The AED is crucial to driving operational excellence, ensuring regulatory compliance, and championing a culture of compassion and resident-centered care, all while embodying MBK values. Duties & Responsibilities Assist with the recruitment and hiring efforts and direct and indirect supervision of all Department Directors, providing coaching for development, setting performance timelines, and monitoring goal achievement, under the direction of the Executive Director. Make recommendations to the Executive Director on Team Member performance, pay rates/increases, disciplines and terminations ensuring they are fair, consistent and in compliance with company policies and all state and federal laws. Lead the onboarding and mentoring of new Department Directors, ensuring rapid integration into the community's operational standards and cultural values. Assume Manager on Duty (MOD) responsibilities and serve as the delegated operational and administrative authority, responsible and accountable for directing the management and control of the property, under the direction of the Executive Director. Support and cover department head duties during department head absences through delegation or personal completion working in conjunction with a designated Manager on Duty for those times the Executive Director is not on the property. Assist the ED in planning, developing, organizing, implementing, and directing daily community operations and executing delegated strategic initiatives, ensuring full and consistent compliance with all federal, state, local, and licensing regulations, and established MBK policies. Contribute to the development and execution of the comprehensive strategic plan to achieve goals related to occupancy, financial performance, and resident satisfaction. Analyze key performance indicators (KPIs) and operational data, escalating urgent issues and mobilizing resources to mitigate risks and support data-driven decision-making. Collaborate with department directors to assist in correcting problem areas, improve service to residents, assist in the development and implementation of departmental policies and procedures, and establish rapport in and among departments. Regularly engage with residents and families to gather feedback, address concerns, and ensure that residents can attend activities and community programs/events, arranging transportation when necessary, and that their physical, mental, and emotional needs align with their level of care and community licensure. Support the ED in financial management, including assisting with budget control, expenditure approval, and maintaining accurate financial records (e.g., billing and accounts payable); preparing and submitting timely monthly reports (move-out data) and invoice information to the Corporate office, and preparing rent increase letters, leases, or other official communications for residents, as directed. Collaborate with the Director of Sales on sales plan execution, property promotion, market outreach, and the implementation of referral programs and other occupancy strategies, including assisting with the contract signing with new residents or resident transfers. Assist in maintaining a safe and secure environment by overseeing physical property and facility maintenance needs, promoting safety protocols, supporting the management of workers’ compensation claims investigations and safety complaints, ensuring a secure environment for all team members, residents, and guests in compliance with OSHA requirements and established safety policies, practices and plans. Promote a positive, professional community image by modeling outstanding conduct and lead with a spirit of teamwork and open communication through consistent mentoring, coaching and recognition program utilization, in alignment with MBK principles and core values. Perform other job duties or special projects as assigned and requested by Supervisor or designee. Education Requirements Must possess current State/Federal administrator’s and other licenses/certifications in good standing (including completion of required training and passing state exam) and maintain by completing necessary continuing education hours (CEUs) to manage a community. Must meet required minimum education units or degree or specific certification/license requirements, based on community size and state requirements. Experience Requirements (in years) Must meet minimum required years of management experience in a healthcare field providing residential care to the elderly, based on community size and state requirements. Required Competencies/Licenses/Certifications Must be at least 21 years of age. Must complete required Background clearances, health screening and provide negative TB test results within 7 days of employment (must be within the last 6 months). Valid state-issued driver’s license and valid insurance or reliable method of transportation. Must have solid pc skills and be familiar with Microsoft Office Suite (e.g., Word, Excel, Outlook, etc.) and office equipment (e.g., scanners, copiers, and fax machines). Must have excellent verbal and written communication skills including the ability to speak, write and read English and must be comfortable explaining complex ideas and information to large groups and a wide audience with varying levels of understanding. Must demonstrate sound judgement and the ability to make informed decisions when circumstances warrant, and remain calm and effectively manage conflict, stressful or emergency situations prioritizing the safety and well-being of the community. Must possess the ability to anticipate potential risks, develop effective contingency plans, and maintain extreme discretion and confidentiality with all information/data. Must possess the ability to always deal tactfully and professionally with personnel, residents, family members, and guests. Physical Demands & Work Environment Must be willing and able to support flexible schedules on short notice, including evenings and weekends, when business needs dictate. Must be mobile and able to perform the physical requirements of the job, including walking, bending, kneeling, squatting, pulling, reaching overhead, and repetitive motion. Ability to sit and work at a computer for prolonged periods. Able to move intermittently throughout the workday and in the community. Must be able to lift and carry up to 50 pounds and push up to 250 pounds, as necessary. Ability to assist in the physical movement of residents during routine transfers or emergency situations. Must be able to handle and maintain composure when dealing with sensitive situations, such as grief and death within the community. Reasonable accommodations will be provided in accordance with applicable federal, state, and local laws. Updating the job description per Devin Schachtlie Inspiring people, creating experiences, and supporting goals are just a few ways MBK Senior Living creates a positive work environment. It's how we support our team members, serve our residents, and achieve our pursuit – to be the senior living provider of choice in each market we serve. MBK Senior Living has pursued this goal for more than 30 years. Currently, the company owns and operates 35 Independent Living, Assisted Living, and Memory Care services in senior living communities throughout the Western United States. We’re proud to have been ranked among the Top 50 "Best Workplaces in Aging Services" by Fortune magazine and certified as a “Great Place to Work” by the Great Place to Work Institute since 2017. MBK is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information, or other protected reason. Our company is committed to providing access, equal opportunity and reasonable accommodation for qualifying individuals in employment, its services, programs, and activities. To request reasonable accommodation, contact View email address on click.appcast.io. Regulatory Disclosures for Senior Living Communities with Medicaid Residents An “Excluded Party” is a person that the federal or state government found not eligible to provide care and services in a facility that receives Medicare or Medicaid funding. If employed at one of our senior living communities that receives Medicare or Medicaid funding, team members must not be considered an “Excluded Party” as defined by the U.S. Department of Health and Human Services, any state Medicaid Programs, and any additional federal and state government contract programs. If, as a team member, you learn that you are an Excluded Party at any time, you must present your Excluded Party notice letter to your supervisor immediately. Other Regulatory Requirements If employed at one of our senior living communities, team members must continually comply with certain laws and regulations that impact the company, including, but not limited to, as applicable, state licensing regulations, the Health Insurance Portability and Accountability Act of 1996 (HIPAA), Resident Rights as defined by the U.S. Department of Health and Human Services, and any other federal or state laws relating to team members’ professional licenses. HIPAA Disclosure: All Team Members prior to commencing employment and once employed must not be considered an “Excluded Party” as defined by the Medicare and state Medicaid Programs as well as other federal and state government contract programs. If as an associate you learn you are an Excluded Party, you must present your Excluded Party notice letter to your supervisor immediately. An Excluded Party is a person that the federal or state government found not eligible to provide care and services in a Community that receives Medicare and Medicaid funding. In addition, at all times, during your employment, all associates must be in compliance with certain laws and regulations that affect the company, including but not limited to Resident Rights, HIPAA, State licensing regulations, and those laws relating you an associates’ professional license. MBK Senior Living and our parent company Tokyo-based Mitsui & Co., Ltd., use a people-first approach to senior living wherein we are committed to the health and happiness of our residents. This approach is based on Japanese care philosophies emphasizing exceptional care and services, delicious and nutritious dining, and the highest level of honor and respect. Founded in 1990, MBK Senior Living has focused on ownership and operation of Independent Living, Assisted Living, and Memory Care communities. With over 30 years of service, the company has utilized its unmatched experience to develop innovative programming that focuses on high-quality service, enrichment, and a culture of genuine care. MBK Senior Living is an award-winning leader and innovator in senior housing as a branch of MBK Real Estate. Today, we have expanded to 35 communities in California, Oregon, Washington, Utah, Colorado, and Arizona. From our home office in Irvine, CA, we see to it that each of our locations upholds the MBK Senior Living name. #J-18808-Ljbffr MSL Community Management LLC