Customer Care Associate

Responsibilities Maintain and develop relationships with contract customers (face-to-face and virtual) Support Commercial Service Agreement escalations Partner with operations teams to build out Service Agreement customer strategies with Service Contract Specialist Attend to customer needs and requests, serve as liaison between Sales and Operations teams Ensure Service Agreements are renewed on time with current customer purchase order Track action items to completion, ensuring customer satisfaction Work with the Sales and Operations leadership to renew the service agreements at profitable margins Seek out potential sales opportunities i.e. Customer's budgeted upgrades/expansions, and forward opportunities to Sales Leader for assignment Reach out existing chiller customer base to seek out end user information or Digital service agreements Requirements High School Diploma or GED 2+ years' experience within the HVAC or services industry Knowledge of the HVAC industry, market and key market participants Ability to work in a highly team-oriented and dynamic environment Presentation skills to develop expectations and relationships with internal/external customers Self-motivated and able to manage many simultaneous actions and requests Comfortable operating in a technical environment Utilize Microsoft based computer software and Salesforce Goal-orientated with strong time management and organizational skill Must have unrestricted authorization to work in the USA. No visa sponsoring available. #J-18808-Ljbffr